The condo that I live in contracts out to Russell Plumbing and on several occassion my husband or I have had to deal with them. We would never use them for ourselves and are a bit bummed that the condo gives this company any business. The latest service yesterday and today were the worst encounters for me. The plumber (and I will spare you the details of why he was there) knocked and asked to come in and run the water. I allowed him to do so. He said he'd be right back, as he had to check downstairs to see if it was my pipe leaking. He came back and walked right back into our home without knocking. Know, I expected this, but what pissed me off was that after this he arranged to come back the following day and work on the pipe. Said goodbye and left. Then 2 mins later walked right back into my home, without knocking. He said he had forgotten to check something as he walked into my kitchen. This happened two more times. I'm sorry but you do not just walk into someone's home. This was highly unprofessional and as a woman alone with two small children it was also very creepy and unnerving. Then my husband came home, I had locked the doors let the dogs back in the house and probably 15 mins had passed from the time he had left when my husband heard someone try to open the front door. It was him, again. No knock. My husband told him he needed to knock and he lied to him and said he had every time. Since I was right in the hallway twice when he just walked in I know this is a lie and my husband was next to the door the last time. Not just this, but who has the nerve to just walk in someone's home 15 mins after they have left even if he had knocked he should have waited for someone to answer the door. I would not reccommend anyone use this company. They are very unprofessional and that whole experience made me very very nervous. The following day I was rinsing out baby bottles and he came and knocked (probably because my husband told him to) and told me "can you not use your water I'm working down there" Now, this upset me as I assumed the water would be shut off or that he would have called and told me that he was there and I needed to refrain from using the sink until further notice. I don't think a knock on the door and being told to stop was very nice. I told him I assumed he wasn't there yet because I was not told anything and I also assumed the water would be shut off while he worked. I don't know a lot about plumbing so maybe I was supposed to know that he would work with the water on, but in the five times he came in and out of my house the day before he never mentioned this. He just said he would call to let me know if he needed anything and when to turn my water on so he could check the pipe once he was done.