Dear Sir / Madam

On 04 Dec '10 we bought a lounge suite from Russells in East Rand Mall for cash. Within the 1st month, the material on one of the couches came loose from the fixed cushions. We reported the matter to the branch on 19 Jan '11. The stock clerk went out of her way to arrange for the couch to be collected and sent to the supplier for repairs on 29 Jan '11. Montani returned the couch to Russells, claiming it had been fixed. Russells returned the couch to us on 18 Feb '11. To our dismay, it was not fixed. I phoned Russells on the same day, whilst the delivery guys was still present. Russells advised that we take the matter up with the Supplier Montani. Montani was not interested in the complaint, and merely offered to fetch the couch again to have it fixed, keeping it again for 3-4 weeks, leaving me with nothing to sit on whilst entertaining guests. Obviously I refused, as they were given the opportunity already. Russells was contacted to either replace or refund, but to no avail. They also said they can only have it fixed. Now finally the couch material is torn where it came loose. Russells was contacted again and still just offered to have it fixed. I want a replacement or refund.

Please assist

Regards
Gerhard van Wyk
0711053831