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Subber
February 5, 2011
Stop harassing me with calls
I am tired of you calling me unneccesarily every month.I was wondering, how can you call me just to tell me that you received my payment and one of your sales consultant told me that all these calls you charge them from my account. So, when calling me you just want to charge me for nothing. So stop it now.
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Nihate
January 19, 2011
Delivery fee reversal pending for 6 months
I bought a lounge suite from Russless Randburg in mid-August 2009. They took long to deliver them and I went to collect them myself. So they promised they will reverse the delivery fee of R1, 000 they charged me. I have made more than 15 calls and visits to the manager and nothing has materialised. They always tell me by 'this Friday' it will be done. I am tired of this and all i want is them to settle my account.
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Gilaver
January 10, 2011
Pathetic isn't a word to explain what you call service
Following numerous complaints still no lounge suite since November and yet Russels is still deducting.
I dont want your poor quality, factory default lounge suite, give me a new one or return my monies or i will be consulting my laywer.
I spoke to you in January and explained where i stand and never heard from you again.
Pathetic isn't a word to explain what you call service.
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Gekko
September 8, 2010
Disappointed and robbed
I was sold goods in 2006 on a 36 month contract with Russels-Midrand while I was a contract worker and was told that I can open an account and buy form them and they will give me insurance for incase my contract expires or is terminated and the insurance will settle whatever the outstanding ammount will be. I recently lost my job and went to them to tell them and they now tell me that the insurance cant pay because I was not permanently employed and it only pays when you were retrentched. I have been sold an insurance that cant help me and they say that I still have to pay and that there is nothing they can do. I was told that if I dont pay they are coming to take the goods and I cant believe that no one is willing to help with an account I payed from the innitial purchase price of R28491.41 and I am left with R3783.00 the are not willing to help me.
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Nthabiseng
May 4, 2009
Damaged Furniture
I purchased a MADINA LOUNGE SUITE from Russells Ladybrand in December 2008. I reported this matter in February 2009 and was told the lounge would be collected for repairs, that was done and instead it was badly damaged rather than to be repaired.
Now I want to exchange this suite and I am being told I was supposed to have reported this within 7 days but in th econtract there is no clause that says such.
Please help me deal with this because I don't want this lounge suite anymore..
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