On June 28th, I had to fly from Tenerife to Edinburgh, with 2 young people-15 and 16. Although the immigration laws are quite clear about the fact that all young people need to travel is-authorization signed by the parents, made by the police, to leave the country-the Spanish ID card, Ryanair pretends to do their own laws. they would NOT let the young people fly, saying that they had to have a passport to travel-for not being 18. The immigration officer was called, and showed the Ryanair employees the extract of the law. But this was not enough. They then pretended to be ringing -the company in Ireland -we all know that they don't ever do that) then the police in Edinburgh. The alleged answer from the police in Edinburgh was that it was up to the company to decide. Well, they had us stressed until the last moment. I have to say that I am 50, A British citizen, and that I finally became quite aggressive, strangely enough, they us got on the flight only 10 minutes before boarding time.

i had no idea this was a scam, never did i intend to use this company acomplete rip off

At Easter I travelled with Rynair to Lanzarote from Prestwick. My flight was due back on the Thursday the 1st day uk airspace was shut down. I was advised to go to the airport anhow and see what was happening. I went to the Ryanair desk at Lanzarote Airport and rebooked me onto the next flight available to Scotland which was the following Thursday. Ryanair offered NO accomadation or food at all. I booked into appartment for one week payed out of my own pocket at the time . By the Tues night the Ryanair website said that the Thurs flight was cancelled due to emergency flights to Madrid so I went 1st thing in the morning to Lanzarote Airport to see if I could get booked onto one of the Madrid flights not knowing where I would go from there at the time. The Ryanair office at the airport said if we didn't accept the Madrid flights we maybe stranded for weeks as no flights available to the UK. I managed to get on an early afternoon flight to Madrid. It was funny how the woman behind me in the que went back to the Ryanair desk and managed to get a ticket for the Mon flight to Prestwick. They were at it! Anyway, I got onto the Ryanair flight to Madrid and booked into a hotel for 2 nights and managed to get on a BA flight to Glasgow which I ended up booking at a travel agent.

Today Ryanair got back to me (15/7/10) to say they were paying for my food and accomodation for Lanzarote + taxes to airport only and not the Madrid part of my Journey in order to get back to the UK even after advising us to goto Madrid. The letter said they were not liable for any expenses incurred after the period of delay and any such expenses, not covered by EU261, should be claimed directly from your travel insurance. HOW RESPONSIBLE WAS THAT OF RYANAIR TO TAKE US TO MADRID AND BASICALLY KICK US OUT THERE AND TELL US WE ARE NOT PAYING TO TAKE YOU HOME AND ARE STILL MAKING A KILLING FROM PROFITS!! I WILL NEVER FLY WITH RYANAIR AGAIN AND ANYONE WHO DOES MUST BE MAD AFTER READING THIS.

I have also been duped by Ryanair, I requested information on discounts when booking a flight and since then have had £10 debited from my credit card without my permission. This can't be legal. Ryanair must somehow be making money from this scam and should be stopped.

At 27/05/2010 we had a flight from Treviso (Italy) to Alicante (Spain). ONLY then we arrived to Treviso airport (Italy), (from Padova to Treviso, it cost us 16 EU) we have been told that the flight from Venezia Treviso to Alicante (flight no. FR 5345) was cancelled, due to so called "French Air Traffic Control Strike 26th and 27th May", but why then flight from Treviso to PARIS was not cancelled? I took pictures and I have evidence! Why they did not write it on their website, they knew about strike, why they were quite? I am so furious on this company, Ryanair employee at airport when she was asked about refund, she told that companys policy is first customer has to pay all expense (coming to airport, hotel, etc) and then MAYBE Ryanair will make a refund! (employee told it!)

So we lost flight, we lost hotel, we lost money for coming, they dont care!!