Ryanair takes customer care seriously. Do you want to make a reservation - telephone the number they provide and be prepared to pay 10p/minute. Should you wish to make a complaint telephone a different number they provide and be prepared to pay £1/minute.
Flying from Glasgow Prestwick to London Standsted on 23rd July on 1015hrs flight and waited to be checked in. On reaching desk we were told I would need to pay £4 each for a boarding pass as I had not used the on line booking facility. £8 lighter in my wallet - mark it down to experience, read the small print in future (the booking was made on 24/06/08) On arrival at Stanstead I was able to access a computer but discoverd I could not book in online. This was contrary to the advise I had been given at Prestwick. End result I now had to pay £16 to board the 1655 hour flight back to Prestwick with my 2 grandchildren. The lady at the customer desk at Standstead empathised but still insisted on the money

Its now the eve before we all fly back to Stansted on 30/07/08. Still can't check in online. so it wil be another hit in my wallet.

The less than helpful message declining my online check in request gives the following reason for refusing:-

Trying to check in outwith the " no earlier than 5 days to flight or with less than 4 hours to fight.

" One or more of the airports are restricted ( staff at both locations have stated I should have checked in online)

They possibility of having items that require a check in at the desk ie sports equipment etc.

We had no bags to check in - a handbag only. The two children had hand luggage only.

As this is a complaint it can only be dealt with by utilising the premium rate telephone number (another money grabbing scheme) or write to their head office in Dublin.

I heard on the radio this week Rynair has suffered a big drop in profits due to the price of oil.

They will soon make it up with their customer care telephone charges

The Ryanair Custom Service (WWTE Support) is bosh it. After I've canceled my hotel, I called the Custom Service in Sweden and asked for refund. The operator Pierre Vilander is so unprofessional I can't believe Ryanair hire such person. He can't speak fluently, can't find my confidential documents but blamed his colleagues might thrown them away. Ten days ago he said that the refund has been transferred to my bank account, which is obviously a lie. This kind of employee may only do more damage instead of benefit to the company.

I am a passenger of RYANAIR flight no. FR5172 from Stansted to Billund
(Sun, Apr 13, 2008). And accidently I have forgotten my mobile phone
on the board of the plane and i was told that all items found on the
board will be returned to its holder.

Tried to contact Ryanair via e-mail + called them but got no answer; called to Billund and Stansted lost and found offices but still nothing.

I would appreciate any info.

Best Regards
Viktor Berezin.

I would like to complain about Ryanair's handling of Lost Property at Stansted Airport in London.

I left my new iPod Video on a flight back from Rome in the early morning of the 21st of March. I realized i had left it on the plane whilst i was still in the tunnel leading from the runway and ran back and saw the plane still there with the stairs still attached, but as we were pretty much the last people off the plane, they had closed the doors and would not let me through, they simply referred me to their lost baggage desk in the terminal. I went to the desk and was handed a piece of paper and no advice by a Ryanair employee and told to call a number and leave a message and they would get back to me in 24hours. The company I was instructed to call is a lost property handling business at Stansted Airport called 1stFlight. I called them straight away and emailed them as soon as i got home but still no reply on either.

My complaint is that Ryanair, firstly are handling lost property very badly and offer no reassurance or support on such matters (I have tried to call each number for Ryanair and they all tell me to call 1st flight and leave a message). Secondly, i believe that if this item is not found, then either (and i hate to make false accusations but...) the flight crew or the cleaning staff found it an kept it for themselves. Of course this is just speculation but there is no doubt that the item was on that plane and if it was not handed to lost property then i believe Ryanair staff stole it. My other complaint is directed at 1stFlight who seem to fail to address inquiries. I don't understand how it can take them so long to look at a sheet of paper and contact me back. My fear is that if this drags out and the item was found that it will then be lost in backlogs and there will be nothing I can do about it.

Please advise me on anything else i can do because even though this would not seem a huge loss, it is an expensive item that i won't be able to afford again and to lose it like this because of over-bureaucracy is sickening!

Thank You,
Sam McMullen