I was sent a package from the US on the 7th of April 2010. I tracked the package and it went to the mail centre on the 13th of April 2010 and was accessed on the 14th of April 2010. It is an EMS package and should have been hand delivered to me at my home address. When i called yesterday the 15th of April 2010 they told me that the package will be sent out today the 16th of April 2010. I checked the tracking information on the SAPO website and it said 'in transit'. I called again today and they said that it will only be sent out on Monday.

I drove all the way from Pretoria to the JHB international mail centre to pick up my package. When i got there, the lady said that they cannot find the package and that they would have a look arounf for it. I waited 2 hours and they still havent found it.

I was told my Calvin that the package was sent with the driver this morning. So i basically wasted my time, and money going to the Mail centre. Its 15:49 the 16th of April 2010 now and nothing has been delivered to my home as yet. I called the mail centre again and supplied them with my tracking number and they still do not know where it is.

I have a package with JIMC and i have called all the number provided and no one seems to be there to answer the calls and the fax number provided never receives any fax. My package has been lying there with them, i dont know what's going to happen to it and whether it will ever get to me. This is totally unacceptable service.

Was sent a package from a friend in Hong Kong. Package left Hong Kong on the 8th of August 2009. Its the 13th of October already and have not yet received it. What is going on??? Was given the tracking number and confirmed that the package left Honk Kong on the 8th Of August 2009. Where is my package???

I registered 27 wedding invites at the Amanzimtoti post office 7th September 2009 at R18 per invite. The info on the SAPO system is as follows - 4 x delivered, 11 x in transit, 11 x first note. Contacted Customer Services via email on the advice of Tracking Enquiries. Two days later & told by Ben Blignaut he can't give me any more info other than whats on the site & that the 'system was offline for most of september so all the tracking info for that time is lost'!! The wedding is two weeks away and only four of the 27 invites are showing as delivered. Ben says I now have to complete a 'manual inquiry form' so that the SAPO can investigate the matter. I contacted the A'toti post office who informed me it is Ben's job to track the items by contacting the destination points. I also contacted 0860 111 502 begin_of_the_skype_highlighting 0860 111 502 end_of_the_skype_highlighting & asked them to track one of the 'in transit' items & they were able to give me all of the tracking info, including sept. Unfortunately they are not able to deal with bulk enquiries over the phone which is why I emailed all of the information to customer services in the first place! It would be easier to make 26 more phone calls to the 0860 number than deal with Ben again!

Complained about 2 weeks ago about the same thing, all apologies, system being restored blah blah blah... Track and Trace has been down all week this week! Surely this is not such a difficult thing to manage. Really.