• I booked a return flight for two to Eeast London from Johannesburg in August 2010
• I had an emergency and needed to postpone my trip
• I notified SAA before hand and they instructed me to place the booking on hold as a purge booking
• I was instructed to phone by the end of January (within 6 months) to make a new booking and that this booking could be made for any available future dates
• Upon phoning at the end of January the consultant spoke with her supervisor and then indicated that I needed to fly within 6 months and not book within 6 months
• This information was contrary to what was originally provided to me by the first consultant
• I requested to speak to a supervisor and was transferred to a lady called Monica who was unaccommodating, unfriendly and put me on hold without notice when I expressed my dissatisfaction at the miss-information provided by the first consultant
• After I phoned back some time later in an attempt to resolve this issue again, Monica assured me that she would check their telephone recordings and would get back to me within an hour
• Monica has still not contacted me to resolve this issue
• I have tried to contact Monica since and have left messages and she will not take or return my calls

This behavior from a representative of SAA and more importantly a supervisor is shameful and disgraceful. As a business owner, I think it is important for SAA to know how their supervisors are treating loyal customers and no matter the outcome, still believe that SAA should address the issue rather than ignore it….