I spent 35 minutes today waiting for Kulula's call centre to take my call. this is about the 5th time I have tried. They have this 'suppose to be funny' guy keeping you entertained whilst you wait. My question is, if it was a fast and efficient call centre, why would they need this voice to 'entertain' you? I eventually gave up as before. I sent a mail and I am still waiting their reply to solve my problem.

I logged onto the flysaa website to pay for a ticket that was booked. I entered my credit card details and when submitting, a message came back saying the system was having a technical error. I tried again thinking I must have done something wrong but the same message came. Left it and checked my account the following morning. Money had gone out - TWICE!!! Phoned the bank and SAA and Nedbank says money has definately been transferred to SAA. SAA say they dont have the money and will follow up and get back to me within the same day...Now.. Who is earning interest on my bucks? Firstly SAA must have a technical message BEFORE we actually log our details onto the site. Thats what transparent people do instead of now this back and forth passing.

had to book a flight on SAA using my voyager miles that would expire. I phoned Voyager 4 times (holding on for at least 15 min per call), just to find out that for some unknown reason my flight was cancelled every time.

Eventually after another 4 calls to Voyager my flight was booked and I received my flight details. I then realized that they made a double deduction on my credit card.

I phoned Keith and Shaun NUMEROUS times (about 10 times) to get this sorted out. Everytime they promise to return my call within 10 min with a solution. Needless to say they never returned any of my calls and have been avoiding my calls ever since.

SAA Voyager have not yet refunded me for the double deduction, despite their 30 days policy. I think it is unacceptable that I have to wait 30 days for a refund from them while they get the interest on my money.

It has been more than 30 days and they have not yet refunded my money despite promises from Keith and Shaun that the problem will be sorted out.

This is unacceptable!

My 6 year old daughter flew as an unaccompanied minor (UMN) from Johannesburg to London on an overnight flight with South African Airways, when she landed on the 27th of December at 6am only wearing T-Shirt, sandals and a small skirt wrapped in a airline blanket looking totally scared and freezing cold with no hand luggage, and only one case instead of three pieces, the first thing I did was give her a big hug and reassure her.
I then found then found out that she had only put one case in the hold and due to weight limits she had to take 2 pieces of hand luggage which was handed to the Ground staff along with my daughter but had been lost

I then went to sit down and find something for my daughter to wear to keep her warm from her large case, while staff tried to find out more information and by coincidence met a nice lady who had sat next to my daughter. I asked her about the flight and mentioned SAA had lost her hand luggage she told me the crew didn’t take any notice of my daughter and that she had looked after her the whole flight

We are into the third week of waiting for this to be resolved, and can not get any progress from customer services representative, we are told that this is because she has asked managers and doing all she can people and no one is getting back to her. What is the point of having customer services if no one cooperates with them?
The content of these bags other than warm clothes were included my daughters toys which she had just had for Christmas and her recent birthday

for such a young child to fly unaccompanied in the first place is a massive worry but you put your faith in the professionals who are used to this and when the whole experience turns out to be the horror story that this has been, you would think that SAA would be in a rush to put this right and escalate this to the highest level to get it resolved as quickly as possible

The whole episode is ongoing and two and a half weeks in and SAA have not even checked the security cameras of investigated the matter fully or even acknowledged that the baggage was in their position so we can push ahead and claim for our losses.

I will never use them again

Had the misfortune of flying with SAA to LOS from JNB (SA060 dept 20 Feb 2010).

Along with scores of other passengers, I experienced missing luggage and theft from checked luggage. The degree and scale to which my fellow passengers and myself were targeted can only lead me to conclude that your baggage handling services in JNB have been contracted to an organised crime cartel. I specify JNB because I have flown into LOS from other locations without mishap or aggravation. Further, my colleagues fly on a daily basis into LOS from other international locations without incident.

Dear SAA - kindly inform the Ringmaster in charge of your JNB Security Department circus of the failure by his clowns to fulfil their function. Its just not funny anymore.