I recently purchased a Saeco Royal Coffee Bar from Ira Wood & Sons, Inc. The first machine was broken from the moment I opened the box and I immediately contacted Ira Wood for a replacement. The replacement finally came and it kind of worked for 2 weeks and then broke completely. I contacted Ira Wood and after almost a month of waiting they told me I would have to deal with Saeco. I contacted the manufacturer as instructed and have received NO help from Saeco. They are completely ignoring all of my phone calls and e-mails. This $1400 espresso machine is now serving as a paperweight on my kitchen counter.c