I am having a problem with an insurance co. Safe Auto. My son was involved in an accident 02-02-07. He was rear-ended by a Safe Auto customer. We had to wait for the police report to come in before we could make a repot. The officer did not release this information to us. I received the report 10 days later and called Safe Auto Tue. 02-13-07 and spoke with a Chris Tate who took the report. At this time was when I became aware that this man who hit my son had called his ins. not to report the accident but to have his vehicle taken off the policy. Apparently he was involved in many accidents within that week alone. He had it removed after the accident. I was told that was not a problem. So then I was told an adjuster would be calling me which she did the next day Wed. 02-14-07. She left a message on my phone. About a half hour after she called I returned home and began calling her. I kept getting her voice mail (I left 2 messages)Wed. & Thurs. No answer (just her voice mail) and no return call. So on Thurs 02-15-07 I called and asked for Chris Tate, and reached another women and told her that I was not hanging up till I spoke with Kimberly Homan. She finally got her on the phone for me and I did the report pretty much all over again. She asked me if their were injuries, and I said YES she then said no problem we will pay for medical and pain & suffering (she stated that a few times to me). She said it was no problem that he took his truck off the policy after the accident because it was isured at the time of the accident. I then received 2 envelopes from Safe Auto 1 containing 3 medical release forms the other had a letter from Kimberly Homan addressing my Son stating that she had been trying to reach him and that it was imperative that he contact her to discuss the claim.. We gave her 2 phone numbers (both have caller I.D. & voice mail) and she nor anyone from Safe Auto has tried to reach any of us.. I then called but again her voice mail. so I reached 2 cust. serv. ladies the 1st sent me right back to her voice mail. the other put me on hold and said she would try to get her on the phone, came back said she couldn't and tried to get a supervisor on the phone & again she said she couldn't get a supervisor on the phone. I then told her I wasn't hanging up till I spoke with her. Well after a few minutes on hold I was disconnected. So after 14 days I went ahead and authorized my ins. co. (Geico) to do the repairs. I didn't know what else to do.. I have been online and have read many complaints on this company.

Again I gave 2 seperate phone numbers on several occasions to several different people @ Safe Auto.. Both numbers have Caller ID & Voice Mail. NO ONE has tried to reach ME or my SON!!! Please Help Us...

Sincerely, Dawn C Anderson

Please I need assistance as soon as possible.. Thanks you.

I need for Safe Auto to honor everything. We have had to go through & pay out as a direct result from this accident. Kimberly Homan stated that all repairs, medical, and pain & suffering would be taken care of. that they would pay for damages, medical, pain & suffering(they record all conversations) according to the phone message when you call their company. My ins co. (Geico) has started all repairs at this time because of all the costs incurring. Due to the fact that I could not reach the adjuster, and no one else at Safe Auto wanted to help.