I've paid to have Safe Auto insurance for almost 6 years now. I was asked by my State's Dept of Safety to provide a specific form to them. For the first time since I signed up with Safe Auto, I called their customer support to request a copy of the form...seemed easy enough. I was told it would take about 48 hours to process and I would need to call back. So I did. The next I called (48 hrs later), I was told that the form would be faxed to me. I only recieved a fax of my policy and not the form I request (remember - I was asked to obtain this from and bring "in hand" to the Dept of Safety). So...I immediately called back and said 'thank you, but I still need the form requested'. I was then told by the customer service rep to "hold" while he checked with the mailroom to find out if the form could be overnighted to me...at which time he conviently hung up on me. Still trying to keep my cool...I called back once more. I was then told that the form could not be sent to me in the mail or electronically. I did loose my cool when I realized that I had been scammed into paying for something that there was no evidence they could provide that even existed. I then called the Dept of Safety to tell them the trouble I was running into...their exact words were: "That's crazy! You need to go with a different insurance company!" So...I then called GEICO and before even asking for quote, I asked if they would be able to provide me with a copy of the form that the Dept of Saftey had requested from me. Their answer??? "Well yes, of course, would you like us to email it, fax it, or regular mail it to you?"" I almost fainted!!! Now I have a new policy with GEICO (no increase in premium), have already received incredible customer service during the first experience, and was able to finally provide the Dept of Safety with the form requested. The End.