I bought safe-guard gap insurence three yours ago from Lexus of Bellevue WA. I was told that if I totaled my car. the GAP insurence I bought would cover any difference between what the insurence company didnt pay and the amount I still owed on the loan. I totaled my car two months ago. there was a gap of $800.00 that was covered by this company. I attempted to submit a claim of the 15 odd documents and they were unhelpful to say the least and have attempted every diversionaly tactic possible to pay onn the claim. I and Lexus financial have faxed the documents numerous times and confirmed the sending of the faxes to this GAP company. THe GAP company for the last few months have continued to claim they cant read or have not recieved the faxes Lexus and I have sent and verified we sent them. We have been faxing them the same information for the last two months now and they still are saying they cant read the documents we send them. I and Lexus have made copies of all documents and sent them to them confirming they are legable...safe-guard still denies they eitther have not recieved them documents or cant read them. I am almost to the point now where I feel i need to get a attourney to get them to pay out on servies we paid for.
THe customer-service is been condescending and unhelpful...do not under and circumstances do business with this company...if you want GAP insurence ask the dealer to find you a different option other then this company.