I signed up their home security service over 2 years ago. Due to a job change, we were moving to CA from MA. We are currently selling the MA house, and I asked Safe Home Security to cancel my account. Initially I called the company, and I spoke to Justin Lavoie, and he asked me to submit a written letter of cancellation. I had written a formal letter to them in Feb 9, 2010.

And I thought that it was the end of the service. I called the company a few times to see if they received my email. No one got back to me.
Now it is March 30, 2010, and I just received another invoice from the company.

I just called and spoke to Alison. She didn't give out her last name. She said she couldn't cancel my contract. She's asking for a closing document for the house in MA. My house is on the market, and I am not sure when it's selling. Meanwhile, according to her, I still have to pay for the service. But no one lives in the house.

Alison wasn't reasonable. She kept bringing up the contract clause that they need a closing document before cancelling.

Also, they never return my voice mails. Or reply to my emails. Very unprofessional.

I would like to warn everyone in public to watch out for this company. They are evil. They are not reasonable and receptive of customer's situations.
Do not use "Safe Home Security, Inc".

Regards,
kj