I signed a 3 year contract with SHS in April 2005. They installed an alarm system and the monitoring was activated. After several false alarms during the first 2 years, I received a warning from the Police Department that I will be fined if any other false alarms should occur. After a long battle, SHS replaced some of the faulty parts on the system. After 3 years, the contract quietly renewed itself without any notice to me. I wanted to cancel it after the initial term because of the problems I was having during that time. Upon installation of the system, the technician informed me that SHS sends out a notice of the renewal in advance, which proved to be false in the end. In March 2010, there was a burglary at my residence. I suffered severe damage and losses during that incident. (Around $20000.00, plus some irreplaceable items.) During the investigation, the investigating officer triggered the alarm and SHS responded via a phone call. They were informed of the break-in at that time. In their mission statement on the SHS website, they make several claims about customer service and how concerned they are about their customer's safety and security. However, after being informed about the break-in, they did not have the courtesy to inquire about my situation. I realized that the system was useless, and I called SHS to inquire about an upgrade. I was quoted another $500.00 to upgrade the system for better protection of my family and property. I was willing to go ahead with the upgrade and get it done. I was about to leave town, and had to get it done ASAP. My family was terrified to stay alone in the house while I was out of town. My wife called several times to get the technician to do the upgrade. The response from them was pathetic, and at one point he just hung up the phone while my wife was trying to set up a time for the installation. I found that extremely rude and offensive. That was no way to treat a paying customer. She called the company's office again and requested another technician. Again, no timely response from them. I was forced to find some other way to protect my family and my property. I contacted another company and within 24 hours, I had a new system installed and I could leave town knowing that my family and property was safe. Upon my return, I cancelled the deduction order at my bank and I sent SHS a letter to explain my reasons. They had broken the contract when they failed to provide me with reasonable service and protection, or any kind of action form their side. Me family and property was left defenseless when I needed them most. I honored my part of the contract for 5 years by paying on time every month. They proved that they are only interested in my money, and contrary to their mission statement, their customer service is pathetic. SHS kept on harassing me for the rest of the contract term. Not once did they show any concern for the safety of my family or my property. It was all just about the money. I recently contacted a consumer lawyer, and I discussed the matter with him. He confirmed that SHS breached the terms of the contract by their failures to respond to my concerns, or to provide me with a reasonable service. He also advised me to file this complaint with the BBB for alternative action. I made the payments during those 5 years in a timely fashion, and they did not honor their part of the contract, by providing me with a reasonable service that I paid for.

This is not as Alarm monitoring company...it is "Youll never get out of this contract Company" with fast lawyers on hand to make sure they squeeze every dollar from you they can. And while they practice dispicable business ...they do not provide the verey service you are paying for. It almost cost me my life. On Feb. 5th, 2010, I was held at knife point in my bloody Kitchen because the alarm failed, due to faulty install. Pleading with them that I was not safe in my home and to please repair the problem, they did not respond for three days. Then the Lake county sheriffs Dept had requested that they repair the alarm and make it opperable because I was in danger. I tried to fire or cancel them...they would not allow it and tried to charge me for thier own neglegent original install. I decided to not battle them due to the fact that my contract would be up in 6mo. Before the date I notified them by fax as they had requested. Then tey continued to auto debit my account and informed me that they had automatically renewed me for 3years becuse the fax was not 60 days in advance. I am going to sue this company for endagangering my life due to lack of respnse, improper installation, and harrasment via unsruppulous business tactics.. they are crooks ...and are not about protection...they are worse than the burglars they pretend to keep out. Dont do business with these liars. Jackie Berkley

In August of 2007 I was solicited by a representative of Safe Home Security. After listening to his long speal, I was told I would need to sign a two year contract. After two years, I contacted Safe Home Security to non-renew the contract. I was told that the contract was for 3 years not 2 (scam). In July of this year, I contacted Safe Home Security Again to non-renew my contract. They require 60 days notice and if they do not receive 60 days notice, they automatically renew your contract for another 3 years without your permission or signature. In researching this company on the internet, I found a lawsuit filed against Safe Home Security by the CT Attorney General for illegal renewal of contracts. If you are thinking about a Home Security System, please view the this website before signing and make your decision. Extremely Bad Business Practices.

About a year ago, I recieved a letter in the mail that I was eligible for a free alarm system. It clearly stated that I could cancel at any time and someone would come pick it up the next day.I used it for a few months but the bills they sent me were too expensive, so I called the company to cancel. Imagine my surprise when they said I had signed a 3 year contract and would have to keep making monthly payments. I didn't sign anything!!! I stopped making payments and stopped using the system. Now, I am always getting harassing phone calls and notices asking for money. I'm very disappointed in Safe Home Security.

Entered three year service agreement in 1999 with annual renewals after term. Equipment no longer works but they will not repair or replace it as required under contract. They now want over $300 to replace. In the meantime I have to pay a monthly bill on a system that is not working.