Hi everybody,
I am writing to support Safe Home Security, they do not have any bad people that work there, nor do they take advantage of you! I think all of these complaints are from the people who CHOSE not to read the 36 or 60 month contract before you signed it! If you read it you would understand the 30 month clause, or the rollover terms if you did not send in a cancelation letter 60 days prior to the expiration date. I f you actually take the time to research SHS youll find that they have a little over 65, 000 customers, and only about 4-5 thousand of them are in the collections department (which by the way is internal, not out sourced). So there is 60, 000 happily paying customers, also if you research the company, they have a 98% satisfactory rate graded by customer surveys. Do not listen to all these other complaints, as they are from individuals who did not read, and or understand the contract before they signed it, do not run from the company, just read every letter on that contract before you sign it. As for the rest of you on this site that are customers, cancelling your account is as simple as sending in a WRITTEN cancel letter, and calling in to find out how much you owe (whether you WANNA pay or not) and pay it to term or the 30 month clause. That way you can fix your mistake of not reading the contract, then it wont report on your credit, and then you wont be in there collections department. there collections department phone is 866-802-0635. call it and get your financial future straightened out, as it is most likely your fault your in debt.

They automaticly renewed my contract sent me papers after auto renewal. Wrote them and emailed and faxed to cancel, they refuse to cancell. The equipment is terrible I have called for service and had no fix to volume problems.

A Non-certified general contractor came to my home to install the system in July of 2006 and drilled two holes in my walls that I had to repair. They came back to install properly and I signed up for autopay through my checking acct and they made me sign a new agreement. The system stopped working because it does not work properly with my phone system, I've always had Vonage but they say I must have switched. I was told that the autopay did not charge because they were getting "jibberish" and needed to send a repairman. He came and fixed it and I received a bill for back charges. I called to find out why and they said it again stopped working and they'd have to come fix it and the charges would be corrected if I'd sign up for another 3 years. I was concerned why I would have to do that so I refused. They keep accruing charges and will not fix my system unless I renew for 3 years and let them come back to install more equipment. Jill Kesses says they developed better software so it will work now so I need to either renew or pay. They never drafted my checking account, but kept accruing late fees because they said they'd take the charges off once I renewed. My credit is screwed and so am I unless I pay.