I needed a new security system installed because my home had none. I didn't want to sign anything longer than 3 months, however, Safe Touch's contract clearly states that their initial term is 36 months. I asked the sales guy if he had anything shorter and he said not for a new system. Nice guy, pleasant to talk to, said he could do 1 year monitoring if I had a system, but unfortunately with a "new install" he could only do 36 months. Not sure if other companies have shorter than a year, but if you need a short term fix, look elsewhere.

I am in need of a home security system as I am closing on my home in two weeks. After researching via google I came across this site and saw the reviews on ADT and Safe Touch so I stayed away from them and contacted a company called Alarm Force.com. What a joke that place is. They literally tried to sell me a security system over the phone and at one point even said that they, “Voice Threaten the intruder out of your home”. Yeah, that’s going to work. “Hey you…you better leave”!

I then disregarded all of the reviews below and called both ADT and Safe Touch. I didn’t so much have a problem with ADT, I just didn’t like their aggressive nature. At one point I was with my wife at the dinner table and we looked at each other to say, “How are we going to get this person out of our home”? It was very comfortable.

I called Safe Touch by default and was pleasantly surprised. I challenged their consultant on the length of their contract and I was shocked when he just slid it across the table and allowed me to read it. Under the terms and conditions, it clearly states that the contract is either three years or five years, dependant on which payment method that you choose. I wasn’t necessarily concerned about the length of the contract because lets face it, security is something you need for life no matter who you choose. However I did ask it based on what I saw written below and received a straight-forward answer.

I did not purchase because I have yet to close on my house, so I am not offering any opinions on who you should choose for your security provider. But I do encourage you to take whatever complaints you read on the internet with a grain of salt. Educated individuals know that anyone can create an account and anyone can post anything they want. It’s my estimation that competing companies realize this and write as many negative reviews as they possibly can to increase their sales. Just look at how many posts are from the same name.

I purchased a home with a Safe Touch security system that was installed by the previous owner. Safe Touch came out to evaluate the system after I purchased the home and tried to sign me up for a 3 year contract. I do not sign contracts for service as it is usually indicative of poor quality.

I have been using the alarm unmonitored and recently wanted to add some wireless key fobs, but the system is 'locked'. I would be willing to pay for a technician to come out and change the installer code so that I might maintain the system I own. Safe Touch will not even talk to you unless you are under contract.

Here is the best part. When my system was installed, the technician scratched out every id sticker on every wireless sensor so that the owner can never reprogram the system. You need the code to program in the wireless sensors, and they deliberately remove/deface the external & internal stickers that are placed on each device by the manufacturer.

If a company is focused on customer service and provide good value, people will stay. There is no need for long contracts and rig systems so they can never be used by the homeowner. It's just plain wrong and unethical. I will never do business with a company such as this. What a way to make a buck.

I purchased a home with a Safe Touch security system that was installed by the previous owner. Safe Touch came out to evaluate the system after I purchased the home and tried to sign me up for a 3 year contract. I do not sign contracts for service as it is usually indicative of poor quality.

I have been using the alarm unmonitored and recently wanted to add some wireless key fobs, but the system is 'locked'. I would be willing to pay for a technician to come out and change the installer code so that I might maintain the system I own. Safe Touch will not even talk to you unless you are under contract.

Here is the best part. When my system was installed, the technician scratched out every id sticker on every wireless sensor so that the owner can never reprogram the system. You need the code to program in the wireless sensors, and they deliberately remove/deface the external & internal stickers that are placed on each device by the manufacturer.

If a company is focused on customer service and provide good value, people will stay. There is no need for long contracts and rig systems so they can never be used by the homeowner. It's just plain wrong and unethical. I will never do business with a company such as this. What a way to make a buck.