I called Safeco in January and was quoted a price for 6 months of insurance. I specifically asked if the amount quoted was the entire cost for car insurance for 6 months and was told YES. I agreed to the 6 months of coverage and paid with my credit card. A few months later, Safeco sent me a bill for an additional $444 claiming they have the right to adjust the premium at any time. When I called, the woman told me that their records show the person in January had not informed me of the possibility of additional charges. If I had known, I NEVER would have agreed to buy the policy. Now Safeco claims they are unable to access the recorded conversation from January and said they will cancel my policy in May if I don't pay the extra $444. BTW - 12 years with Safeco without an accident, claim or moving violation and this is how they treat me!!
This is out and out fraud! I switched and will start fighting Safeco for a refund. I'm also reporting them to the Insurance Department. They need to be stopped!

On 7-13-08 a person that has insurance with SafeCo ran a red light and hit my truck. I called in the claim and was given a claim number and told to go to Enterprise Rental and get a comparable vehicle. I picked up a truck on 7-18-08 from Enterprises using the claim number given to me by Trevor at SafeCo Insurance. Phone #877-566-6001 claim #510039373007. On 7-25-08, Enterprise called me and said that the claim had been denied and I would have to personally pay for the rental. I called SafeCo and they said to tell them that it was still pending but would be okayed as soon as they talked to their insured. Today I called and talked to SafeCo claims adjuster and was told that unless they go in touch with the insured that the claim would be denied and I would have to pay for the rental. I would never of gone and gotten the rental unless they would of okayed it. I feel that this is not fair that I have to pay for the rental and my $500 deductible when I am the victim. My truck could have already been repaired and an rental would not have been necessary past the two weeks if everything would have been handle by SafeCo in a timely manner and correctly. I thought when someone hit you with insurance that it was the problem of that person, yet I am the one taking time off my job to take care of phone calls and trying to track down all the information needed to get this claim okayed.
I do not have rental on my policy, so I will not be able to get one while my truck is in the shop. I will be out that money plus my $500 deductible that should of been taken care of by the person that hit me. I faxed over the police report that I had to go and pick up and pay for, plus there was a witness and he got a citation for running the red light. I don't understand what else they need but they tell me unless they get in touch with him they will deny the claim. This is just not fair!