sorry service & when my phone was lost on a city bus they want to give me the third degree! CANCEL THAT PHONE!

Tracfone does all the Safelink support for Safelink phones. I filled out a tech support ticket asking if i could upgrade my phone. I was told yes but it has to be a Tracfone. Then i registered an account @Tracfone because that's what tech support told me to do. After completing all of the steps i noticed the next day none of my minutes and service days were transfered to my new phone. I signed into my Tracfone account and i noticed it displayed your "phone needs updates". After completing the updates i noticed i arrived at a "buy it now" page just hit cancel. My phone now had the minutes and service days on the new phone. I had emailed support and asked prior to switching to another Tracfone would i receive my minutes next month. They never gave me a straight answer and the next month i found out why.

Next month my minutes weren't put on my phone.
I emailed support numerous times they kept giving me the run around. Their requests went from inserting codes into the phone and then i was told to call them because my account was past due. Past due? How could that be when i have a Safelink phone? After talking with tech support and asking them what info do they want next, he said call the VMBC dept.

That dept needs to speak to me directly to verify something but he wouldn't say what that was. I got them on the phone and was asked what is my correct address. Then i was told the address i registered with on Tracfone website inorder to switch phones didn't match my original address when i signed up for a Safelink account. That was the reason she said my minutes weren't added and i only had until 3/29/11 to correct this. When i contacted VMBC i was told that since i missed the 3/29 date that i need to call back in 5-10 days. I said 5-10 days i'm already talking to you now.

Then i went on to tell her i already updated my address when i called tech support on 10/04/10 and 1/16/11. It's not my fault tech support was told and didn't update my records. Last year i received my annual verification form in the mail with my current address now on it. So i assumed they already had my address change. Paste this link into your browsers url bar (http://img192.imageshack.us/img192/97/tracfone02g.png) and look at the date on it. That proves they had my current address already and had no reason to cutoff my minutes on 3/29/11.

My annual verification isn't due until 8/24/09 and not due on 3/29/11. They never notified me that i need to do anything by 3/29/11 since they had my current address. I finally emailed their non support and asked what can i do to get my service restored. I was told i need to contact them to verify some things. When i called support after 65 minutes nothing was resolved because tech support didn't have a clue of what questions the VMBC dept wanted to ask me.

Finally i got my service restored and my 250 minutes were added but my enrollment status read "Enrolled - Pending full verification form return". Keep in mind on 4/02/11 i asked what this status meant and as of the date of this post the VMBC never mailed me any verification form. On 4/05/11 @12:37pm i faxed last years verification form to the VMBC dept and asked for a confirmation they received it. Again after repeated requests no confirmation was acknowledged. I've lost 65 minutes and as of 4/09/11 my status remains the same. I also contacted their resolution dept and i can say they are as worthless as their tech support is. Most likely i won't receive my minutes next month even though i faxed them the form they needed but didn't ask for or send to me. All i can say is this is one screwed up company and no wonder they have so many BBB complaints.

safelink wireless is a scam they are saying that they have put minutes on a trac phone that i had receaved from them . i had asked them that they were a scam and they told me quote unquote yes.the question is witch of the employees are getting the minutes that i was supost to get. not only scaming me they are scaming the goverment also. trac phone and safelink wireless is and always have been a scam from the getgo, i was just late seeing that.

I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither receive phone calls or call out on my phone. they keep telling me I have to wait an hour each time I call for the service to be activated and my phone number to be changed and to have the ability to add minutes for which I already have remaining minutes on my phone. I am so aggravated I could scream. Finally, I keep getting CSR's on the phone that doe not speak good english that keep asking me for the same information. I have asked to speak to a supervisor or manager twice and have done so but its the same scenario.

I applied for a safelink wireless phone back on October 12, 2010. I was told would receive the phone in 5 - 10 business days. I have called every tenth business day to find out were my phone is and get no where with the company. The barely speak english and keep promising me that my phone will be here in 5 - 10 business days. It is now December 10, 2010 almost two month later and am still being promised my phone is coming in 5 - 10 business days. I need a phone and they don't do anything about my problem!!!