If you want appointments thaty aren't honored and technitians who give BS excuses on to why they are not showing up than call Safelite Auto Glass of Danbury CT. I had a windshield repair on my 2008 BMW 750li that was scheduled and re-confirmed for between 8and noon on a Friday (I took the day off from work for this appt) only to get a call at 11 stating they wouldn't make it because they recieved the wrong windshield, they told me they would be out first thing Salurday morning, 8 am I was promised!!! Well at 10:33am I get a call telling me that they can't make it until between 3and 5 pm and I would need to be there to wait for them. The worst part is this is the 2nd time this has happened within the past 6 months (I know I have an issue with broken windshields, the last time I dealt with Safelite of Danbury CT THE EXACT SAME THING HAPPENED!!! DO NOT USE SAFELITE DANBURY CT - THE SUCK BIG TIME!!

The first appointment I had with them was a 12-4pm window and the tech called me at 4:30 and said that they hadn't told him of this appointment until after he left the shop. Poor Baby! Not my problem, should have called me sooner. I went on a trip and was going to get another company to replace my windshield.

Safelite called me while I was on the trip to see about rescheduling, I said I wasn't interested they wasted my afternoon before. She asked her supervisor and gave me a $50 discount (great, my time is worth just over $10/hour!). Oh well, better than doing the work to find someone new so I agreed and rescheduled. Well, at 7:57 I received a voicemail saying that they CAN'T replace my windshield at my residence, I'd have to come to their shop! WTF? That would have been nice to know a week ago when I rescheduled or better yet, when I scheduled my FIRST appointment.

What an unbelievable disregard for my time. I'm going to reschedule using my other car, have them come out and tell the tech to STUFF IT! Perhaps a couple times a year...

Had safe lite come replace the windshield in my jeep cherokee. Unfortunately for me it did not rain for 3 months after the repair, when it did rain my driver floor was flooded. Called in assured it was covered under warranty was given window 8-12. Tech came out and attempted to flood the windshield seem with caulk to seal leak. WHAT A WASTE OF TIME!! Tech decided that he has no clue as to why the windshield is leaking where it is so he is just going to replace the glass. Tech comes installs the new windshield all seems great aside from the tear that is in the headliner now. 3 weeks later rains again and now it is flooding the passenger floorboard. I contacted cust.support got another window of 8-12. Waited till noon and called cust. support. Yes sir, we show you scheduled for the hours of 8-12 the tech will be there. 1700 no tech, I called the following afternoon, oh sorry the tech was supposed to call and inform you that he would not make it till Friday. Our bad he will be there 8-12 on Friday. Gee thanks I will not be home how about another day. Better yet give me a refund, come get your glass that way you don't think I am just going to keep it and let my car leak and I will find another company!!

We ordered our windshield early last week, and were told it would be delivered that Friday between 8am and 5pm. No one showed, then my husband found a voicemail on his cell saying they weren't coming because of the rain, OK that's understandable, then the message clearly said that they would deliver the windshield Wednesday July 14, between 8am and 5pm, my husband and I both listened to the message to be sure. So Wednesday came, and no one showed, this time there was no message. So we called and the woman said that in her notes it said we were supposed to get it on Friday between 8am and 12pm, and that no one said they would be there Wednesday.

So by now we were beyond frustrated but since the windshield needed replaced ASAP we agreed to the Friday delivery. So 12pm came and went, finally the delivery guy called and said that he needed to see if some other guy would cover him but that he'd be there around 3. Then my husband calls me to see if the guy had called me and he said that the delivery guy told him that it would be between 3 and 5 but closer to 3. 3pm came and went as well, my husband called again saying that now the guy was going to be there between 6 and 8, but most likely before 7. At 8pm he pulls into the driveway, I was so frustrated I had my husband handle the entire transaction, at 9pm he finished and left. My husband gave me the receipt to file when I saw we had been charged for someone else's windshield! But since what we paid was less than we were quoted for our windshield I have no intention of calling Safelite on it, it's the least they can do!

When you call gieco insurance your talking to safelite possing as your ins agent then they do everything to make you us there glass shop, safelite! choose anybody other than safelite auto glass, preferably american owned and always request oem auto glass as replacement parts.Safelite sells the cheapest glass from china xyz sgc very distorted and often does not fit properly. then when customers complain they blame the installation and send a better brand.they force there installers to do jobs knowing it will have to be redone and dont replace everything they should to save money often creating problems like wipers that dont work or bmw windows that fog up because they dont replace the moisture sensore.you have the right to use any shop you want call the shop of your choosing and often they can file your claim.