Safelite Auto Glass
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Category: Automotive
Contact Information
United States
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Safelite Auto Glass Reviews
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MattOdin
June 23, 2010
Repairs are not guaranteed!
I had Safelite out and 6, 000 miles later the windshield cracked. We all know the jingle "Safelite repair, Safelite replace". The work is guaranteed except they fail to tell you in the commercials that after your deductible it is replaced free of charge. Oh and by the way if the trim is damaged you replace it, not Safelite. Plus there is a $4.95 charge which I still couldn't get an answer to what that was for.
Sadly when the work was originally completed the repair guy asked my wife to read and sign the paperwork. There is a lot of small print and she did not have her glasses with her in the driveway. Then he asked her to check his work. (Shouldn't checking the work come first, then signing the paperwork?)She noticed that the repair was bad and told him there was a bubble. He said, "Don't worry, the repair is guaranteed". Uh, no it isn't!
I complained to my insurance company and she said that they are getting many calls complaining about this company for unethical practices. Technically in the small print the guarantee is listed, they just fail to tell the consumer. My insurance company filed my complaint and they are reviewed quarterly to evaluate the vendor. Hopefully they will be terminated one day!
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Iraklus
June 22, 2010
Terrible service
They said I can wait in waiting room while they are fixing it and I trusted them.
After they finish with their job they told me don't use that window for 24 hours because clue needs to be fixed. Next day when I tested the window i realized upper rim of the glass in cracked and I am assuming they should have seen (or actually they might have seen) the crack while they were installing and they did not tel me. So I asked them to come and repair because it was under warranty.
I STRONGLY RECOMMEND DON'T CONSIDER THEM ESPECIALLY THE ADDRESS THAT I WENT.
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Darren
June 8, 2010
Failed to show
Scheduled an appointment for them to come to our house to replace our cracked windshield. The appointment time was for noon - 6 pm so I had to stay home from work. I called around 4:30 to confirm they were still going to come and was assured arrival between 5:30 and 6 pm. At 7 pm they still had not arrived, nor had they called to reschedule. When I called to ask where they were, there was an automated message that their offices close at 5 pm and to call back. I couldn't even leave a message!!
I called my insurance company and they tried to reschedule me with Safelite and I asked for a different company. I did not want to waste my time again. The company that I rescheduled with said this was the third time in 2 days that they got called to do a job that Safelite didn't show up for.
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James
March 16, 2010
Bad tech
I had my windshield repaired for a crack yesterday, the tech took all of 7 minutes to work on it and left. The windshield was not fixed properly. When I drive, there are two bright shinny lines on my window next to my eye level view of vision. I took my car into the local Safelite Auto Glass dealer who had sent the mobile unit to my house so that they could look at it, and they said there was nothing they could do about it. They didn't even offer an apology. Customer Beware!!! I'm not using these folks ever again!
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TraD52
January 15, 2010
Cheap glass
Need a third windshield (heated) for my subaru 2003 outback. Safelite said could have been minor crack but they could not find it. crack goes along the heated portion of the glass. i live in the northeast, we get alot of snow and the heated shield is helpful.
My insurance covered two windshields for the past two years, will not submit another due to possible increase in rates. they seem to be the typical business with a big name providing an inferior product. they suck.
will pass word when ever i can to people in need of replacement glass, look for alternatives even if one's insurance will cover the cost of replacement. i did not do my work to investigate them.
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JacD51
December 2, 2009
False advertising
We had 2 cars with a very tiny crack on windshield for so many months and nothing changed on crack, until we decided in Oct. 2009, to get it reinforced with their miracle glue according to their ads, will not make the cracks any bigger, , . Over this past Thanksgiving, we drove one car about 100 miles away to go to a party, and driving on our way home, we saw the windshield just crack across the way on glass starting from where the crack was. On Monday, we called Safelite to see if they can replace the glass, but now, they say to call our insurance co. Buttomline, do not believe the ads Safelite is putting out there on tv because it is false. We found out that it made things worse. If we had left it alone perhaps we would still have that same tiny crack which we can live with...
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RichT54
November 19, 2009
Unprofessional
This company is not honorable, professional, or reliable. I made an appointment through the 800 number to have the technician come to my home and repair my windshield. The technician did not show up nor did he call to advise me he was not coming. I call the 800 number for safelite and registered my complaint with them. They notified me that it is my responsibility to call the local office and complain. I said that was not my job and I would find someone else to do my repair. I have since read multiple complaints where they do not HONOR their work and do not show up.
My advice is to FIND SOMEONE ELSE!
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WalB78
November 3, 2009
Causes damages
It all started with a call to my insurance company..who was nice enough to send Safelite out without any charge. My 99 ford had a 2 tiny lil spots, concerned the star crack (which was the size of a green pea) would spread and the small crater above it would crack, I made the call. After a short day and a half wait, the Safelite guy came, put some glue stuff in it and assured me it wouldnt be visable.. (yea right). After he was done I noticed the star crack grew to about the size of a quater, and the glue where the stone crater had lifted up ripping my wiper everytime i went to use them. So, after a few phone calls to safelite, 7 months later they agreed to replace the windshield at no charge. The new windshield was installed, and about 2 weeks later began leaking. After speaking to their customer service people they send someone out to "reseal" it, which was just a quick job of smearing the sealant all over the glass along with it getting all over my trims. After noticing my wiper cover was cracked and my interior A-pillar moldings where cut up and messed up with the windshield glue, I called safelite once again, they had agreed since the leak to install yet another windshield. I was told by the new service manager who did the 2nd windshield.. my car is old, its not the windshield that leaked and they he could cut the dried on black glue/seal off the damaged interior moldings. Needless to say after countless calls and complaints, they offered a one-time settlement providing a sign a release form regarding my vehicles damages... I would NEVER recomend safelite to anyone. Do the homework and research (most areas have more reliable and respectful auto glass companies in the yellowpages)
Damages to my vehicle cost more than the settlement, $290 for the replacement interior A-pillar moldings, $85 to detail and remove the water/mold and mildew, $350 to have the exterior a-frame pillar to be repainted and $59 for a new sirius satellite radio unit which the tech. damaged. I can't stress enough.. DON'T use Safelite!!!
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RubN72
September 29, 2009
Bad repair service
I don't have a warranty claim, due to the fact that I was not the owner when the repair was completed. However, I have just had the windshield seal repaired by a local bodyshop for $125 and was informed that the SafeLite technician who installed the windshield did not prime or seal the area where he cut out the old urethane. As a result there is a solid wall of rust that has developed right on the cut line, extending up into the roof.
I called SafeLite, but they were completely unconcerned.
Only if I had a new glass claim would they talk to me.
The bodyshop told me that this is all too common with SafeLite. They do a quick and dirty job, bill the insurance company and move on.
I am really angry at this shoddy workmanship. I have used SafeLite in the past for several cars (all sold shortly thereafter), but I will not use SafeLite in the future.
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ldpare
August 1, 2009
poor service
I called and made an appointment for a front windshield replacement. I was initially given a service time of noon until 5pm. I called at 5pm and was told the serviceman arrived at 11:30am and left. No phone call was placed except for one that reminded me to be available from 1pm to 4pm. I spent all Saturday waiting for them, they are closed on Sunday, I'm driving 7 hrs tomorrow with an ever growing 1 foot crack on my windshield. they offered to reschedule . . . .REALLY?
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