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rippedoffinmaine
May 1, 2009
Insurance Scam
Unfortunately, I allowed my insurance company (Allstate) to refer me through to Safelite glass to repair two small dings in my windshield. The technician showed up hours late to do the work in my driveway. When he was done, he informed me that he could only "freeze" the dings and in doing so, it resulted in three cracks emanating from what were intially two small (repairable) dings. I had taken my car to another glass company earlier in the week who indicated that these small dings were easily repairable. The result was that I then had to replace the windshield and pay a $250 insurance deductible (which I did not have to pay for a repair), thanks to Safelite Glass.
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June 3, 2008
They're giving me the runaround
A couple of months ago my windshield was broken by rock on the highway. I had the windshield replaced through my insurance company - who uses Safelite (the Largo, FL office). I've had one other windshield replaced by them and another repaired, they did ok work. But this last time they replaced the windshield, they damaged the apilars, replacing them insecurely and now both have been blown off!
I replaced the first one myself, thinking, hey, maybe it's a coincidence. But this morning the other apilar flew off while I was on the highway. Not the one I replaced myself, that one is installed properly and snug as it can be.
I called to have Safelite reimburse me for the cost of the apilars and from very first minute on the phone, I started getting the run around. Someone is supposed to call me back, but that was hours ago. And I'm still in the process of gathering all the data from the windshield install to the apilar that I replaced, etc.
Needless to say, none of their technicians will ever touch my car again regardless of how this turns out.
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