I switched from another company to go with safelite. I called the 800 number and got a rep that took my information and I told her what model my truck was with all details. I even called back to confirm and told the new rep that the first rep had issues finding my truck model on the phone. He said it is fine we got it. Then I called on the day of appointment to let them know the best number to contact me at while I was at work b/c I forgot my cell phone at home, so the rep called the tech and updated the account at 730 am. But, the tech still called my cell and left a message and of course no one answered b/c my cell was at home. So, after waiting an hour after the time the rep said he would be here I had to call you guys back again and ask where the window tech was. Finally, he calls back and said he will be there in about an hour and that he was finishing another job. So now we are 2 hours after the time scheduled (after lunch and my appointment was before lunch) So when he gets here, I go meet the guy outside, move my truck for him and believe it or not an hour later he calls and said Safelite ordered the wrong glass and that he has waiting on another person to bring the right glass for my truck. Also, after the job was done the rubber molding on the window was damaged and he scratched my hood of my truck with the install. As you can tell this experience was not very good, in fact it was a joke! Now they are ordering new molding and I have to take time out of my day to go to a body shop to get the paint repaired. Will never use them again, now I know why they give you a lifetime warranty, b/c you will have alifetime of problems!