We purchased a 150cc Dirt Hugger go kart on November 2010 for our boys for Christmas. We received the go kart in a timely manner, however when we received the product, someone had placed the tires and wheels on the seats before it was shipped and they left indentions and small tears in the seats. Also, the covers for the safety pads were missing, which means we cannot place them on the go kart. We contacted the company, spoke with Matt in Parts, who then wanted pictures for warranty reasons. After sending the pictures and several phone calls later, he shipped out new seats...however, they were in worse shape than the orginial ones. These seats were obiviously used for had red spray paint on them, the paint was worn off of the rails where someone had been sliding the seat back and forth and the seat rails were even bent. The invoice also stated the the covers for pads were enclosed, but they were no where to be found. We then contacted Matt again and he said he would check into it and call us back. After a week and no call, we called Matt back and he said that he couldn't do any better with the seats since these were the only ones available and that the covers are on back order. He has offered to credit us $50.00 for the seats, although it will cost us five times that to have them redone. We paid $1800 with shipping for this gift and it is still not right. I would suggest that if you are thinking about doing business with this company to reconsider. We had entertained the idea of buying the 1000cc for ourselves, but there is no way I will buy the product from this company.