So, I receive an expensive table and chairs ($2, 299) from Macy's and the glass top is damaged. Because I didn't report it to Macy's within three business days, they refer me to SafeStain. SafeStain takes all my information over the phone and then tells me they are declining the claim because the damage is of "unknown origin." Are you kidding me! They refer me back to Macy's, and the sales rep who sold me the furniture tells me to phone their 800 number and complain, harass, scream, threaten, etc, until I get the replacement glass top. I had hoped to have this beautiful furniture the rest of my life and spent good money on it... Macy's and SafeStain stink!