SafeWay
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Category: Lifestyle
Contact Information
6118 ARLINGTON BLVD, FALLSCHURCH, Virginia, United States
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SafeWay Reviews
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RKowallis
September 27, 2009
Counter service
With only two checkers on duty and five customers in each line, one checker goes on break, but stays at her counter chatting with the other checker.
After three calls for more checkers and two calls for the manager, Mr. Gary Batholomew (1st Ass't Manager), finally appeared, buit NO apology. It took 27 minutes to check out on a Quiet Sunday morning----9:02 to 9:29 AM.
Disgusting service. Will never go back.
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isa98
September 13, 2009
Safeway Deli mishap
Okay i just left the safeway in stockton ca located on Country Club... And i had some poor service in the deli... I got the name of the employee, her name was "Jenna".. I didn't know what kinda bread they served on the sandwitches so i had to point it out... She seemed very impatient in helping me out, and after i figured out what kind of bread i wanted she said and i quote... "For the record the bread you want next time is dutch crust". Her words not mines by the way.
After this, the tensions kinda grew high i thought i could shrug it off... But she wouldn't even let me get a word in veggie wise... After she finished the sandwitches which she didn't even wrap good by the way, because i have it right now and it fell out of the paper. I asked her could i pay for it at this cash register because i only had two items... She said "what two items, with a grin on her face..." And i pointed to the two juices i had. She then told me to "swipe" my safeway card... I did but it didn't go through... So she asked me for it, before i could reach out she took it out of my hand... And she than said "See? You gotta do it faster like this..." < once again those are her words not mines. I paid for it with my debit card... She handed me the receipt and just walked off... Didn't tell me how much i saved or anything... Not that i care, but i've never seen this much unprofessionalism in my life. I've worked in food service for about 3 years now and i've always been taught leave your problems at the door...
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EleanorR
September 11, 2009
mushy fish
I purchased Dover fish fillets from the meat counter and after rinsing (they smelled strong) and cooking, they were not edible. They were mushy and goey inside. This is not the first time. I recall several other times I have bought bad fish from Safeway. When I returned the fish, I explained to the person that it was not the first time and that would they please tell the meat department that they need to change SOMETHING!! I was told yes, she would tell them. As I was still standing there, a clerk went by and she handed them the fish and said ..." take this back to the meat department. " No other information. I will never buy fish again from this store.
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Hater of safeway
September 4, 2009
Will not honor their own coupons
Ron the manager of the safeway, has repeadly refused my coupons that Safeway sends me in the mail. I have to call Safeway complaint line, and it takes days to get corrected. They say I will will get a call back, but they never call. Why should a consumer have to go through days of asking why wont he honor my coupon. I have asked him several times why he is refusing to honor their coupons. He has even made the coment of " I dont have time to worry wehat or what not a coupon says. Well I do and I have posted my story on Facebook, and I work frontlines for a major Airline, and I share my storey whenever can. Ron has asked me to shop somewhere else, and well I would never shop at Safeway, or any of their stores.
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isabella68
September 3, 2009
old item on shelves
Safeway is selling on their shelves items past the "best time to purchase" and are not doing anything about it. The store in Pinole has been repetitive filling their shelves with old products and people (like mu husband) in a hurry and trusting the ethics of the managers in charge of providing quality, end up buying and perhaps consuming food that are spoiled.
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timetraveller
August 17, 2009
wont ring us up
My husband went to safeway tonight He is 67 years old and it is his birthday He has the gout and I am handicapped He waited a half hour to check out and stiol no one would wait on him She (pam) said that she had work to do that had to be done by 4 am and blames her not waiting on him on this..but he was there long before 4 He had to leave without getting to buy his birthday cake or food for us tomorrow I called her and she made excuses about having work to do..can this be more important than your customers???
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richm
August 12, 2009
Parking
Safeway employees are apparently not discouraged from parking as close to the store as possible during their work shift. While not illegal, it is very rude and takes good spaces away from elderly customers as well as their "valuable" customers who may be purchasing a lot of items, and would perhaps not like to cart their items further across the cracked parking lot. Letters have been sent addressed to management both on the local level, as well as the regional level, and no differences have been made. I especially don't appreciate the two employees who utilize handipcapped sticker parking from time to time, and then run into the store so that they are not late for their shifts.
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HOV
August 3, 2009
FALSE ADVERTISING
BEWARE~I fully believe that Safeway is guilty of false advertising.Looking at their "Super Price Coupon Specials!" it had buy any two Pepsi~Cola 12~packs and get 3 more free plus 1 free participating bag of Tositos.The regular price for the sodas was $5.99 each, but with the club card they were to be $3.99 each and I used the club card.I was charged $5.99.<br />
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I spoke up and said I should have been charged the club card price.A supervisor and/or manager was called over.She said that you have to pay the regular price for the items.I asked her where did it say that on the ad and she said that is what it means(however it was not stated in the circular).I find it interesting that there are tons of disclaimers located on the weekly ad circular yet no where does it say one has to pay full price for these items.When I went to Harris Teeter they confirmed that when they have a buy two get three free promotion and the item is also on sale, you pay the sales price.Safeway's customer service is lacking and I think they mislead customers on purpose since a lot of people who shop there probably don't want to take the time to complain about not getting an item at the price they should have to pay.The people in the long line behind me agreed that I should have been given the sales price.Beware of Safeway and make sure you study your receipt to see that you are charged correctly.
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Zacharythe angry shopper
July 1, 2009
custermer service
So this safeway in healdsburg has a yellow line that runs through the middle of the parking lot approximently fifteen feet from the stores entrance and this yellow line when you cross it shuts your cart down with an antilock. So i had to help this little old lady carry her groceries across the parking lot to her car. extremely inconveinent. also i was helping my mother, who has a bad back and could have been severly injured, take the groceries across this ridiculous yellow line. and in the matter of 15 minutes i saw 5 others who's car were on the other side of the yellow line. safeway has better fix this quick or there are going to be some serious complaints
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mrjjrm
June 25, 2009
coworker
I am employee with the 1956 store and i want to make a complaint about a new employee named luis who is a checker at that location. wether or not he is joking around, i dont appreciate him asking stupid and personal questions. like do you have a girlfriend, are you a virgin, and etc.
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