SafeWay

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1 stars
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Category: Lifestyle

Contact Information
6118 ARLINGTON BLVD, FALLSCHURCH, Virginia, United States

SafeWay Reviews

john lerch January 1, 2009
rotten certified organic egg
Black mold and a milky liquid filled one end of an organic grade a brown egg. This carton of organic eggs certified by "quality assurance international" was purchased 12/24/2008, expired 1/10/2009 and was opened on 1/1/2009.

I consider this grossly contaminated, unbroken, uncracked egg a major failure of safeway, lucerne foods, inc., and organic certifier processing, inspection, handling and food safety requirements.

This product from safeway marked with a jan 10 pf 347-p-1686a expiration mark was a major, potentially fatal, food safety failure. It is a serious failure of safeway/lucerne policies and procedures.

I requested that safeway contact me with a report on this failure and will repost when/if i receive a response.
eeev90 December 21, 2008
Safeway store manager
I would like to complain about the Newcastle Coal Creek Safeway store manager, John Brunes. He is the rudest man I have ever met in my life. I had entered his store to inquire about a job opening. The employees were very nice and a cashier offered to go get him for me so I could talk to him about the position. When he walked up he was very cold and quickly dismissed me, saying, "we don't need any more people right now, we don't need you." I was very confused and also offended because I had spoken with the department manager of the position I was interested in and she said she would gladly hire me. Once I explained this to him, he repeated what he had said earlier and told me he was very busy and had to leave. One of the reasons I had wanted to work at this store was because I shop there quite a lot and know most of the employees pretty well. They are all friendly and personable except for John. I would expect a lot more from a store manager than this. He has no right to talk to customers in this manner. I don't care if he was busy or even having a bad day. This man has no common courtesy. If it were up to me I would send someone from corporate in right away to get him fired, or at the very least transfered so that I don't ever have to come in contact with him again. After my horrible encounter with this man I spoke to some of the safeway employees and they explained to me that he acts in this rude way to everyone. It's not right and I can't believe that he is working there.
November 14, 2008
employee comment
On tuesday nov 11, 2008 my dauter & i were walking past the sandwich department when i heard a man yell the words ( F--K THAT ) i then looked in the direction of the man only 10feet away and said i have a child right here. he just shrugged as if not caring. i later asked this older women and she said his name was JOE or JOWEE. after 12 years of living & shopping in silverton my husbend & myself find this filthy word uncalled for and unprofetional in a normally plesent atmospher. in the futere we will be using the other door. or as my husbend said, maybe just use another store!
September 26, 2008
Club Card rejected at gas pumps
My club card will not work at the gas pump. It has nwever worked . The attendant will then enter my phone #and that worked until just this week. Now it won't accept my phone no. It said it was an invalid no. It was entered twice and still would not accept it. My phone no. has not changed in 14yrs. According to the attendants, they have been having trouble with the pumps accepting many club cards.

What can be done to remedy this problem? I would appreciate a response. Thank you.
August 31, 2008
Out dated items for sale
Safeway during week of 8/18/08 was selling out dated packaged bean sprouts..out dated by over a week.
Safeway during week of 8/25/08 was selling Beckmann's bread that was past selling date by 3 weeks! I counted 10 loaves of bread out dated. This is not new... and dairy products are left out in warm air while workers are slowly putting them in freezer... not a healthful practice.
August 21, 2008
Very bad service
Awful customer service. The manager didn't care that I wanted to rent a carpet cleaner on 8/21/08 at 6:15pm. Someone was on a break and was suppose to be back in a half hour so I waited. That person never showed up. Nobody really cared that I needed help with this simple service. They acted like I was the problem, not them with their awful customer service. I am absolutely disgusted with those people who work there. Unbelievable.
August 13, 2008
RUDE EMLOYEE
This Safeway has an employee working at the service desk that is extremely rude. I filed a complaint with the store manager, (no response or callback).. I filed a complaint with their regional customer service which was suppose to be forwarded to both the store manager and the district manager (no response) This incident happed on August 9, 2008 @ 9:13am Saturday, it is now Wednesday everning August 13, 2008 and still no response. The incident: I waited with another customer for ten minutes at the service desk for assistance.. The employee was in an office adjacent to the service desk. Not once did she turn around look out of the window to see if there were any customers waiting.. so I knocked on the office window. The employee came storming out of the office shouting 'WHO DI D THAT?"!!! I replied, "I DID" "YOU HAVE TWO CUSTOMERS THAT HAVE BEEN WAITING HERE FOR TEN MINUTES." It when downhill from there. I asked her to call the manager due to her extreme rudeness, I could not believe that she believed she could speak to a customer the way she was speaking to me with the feeling of impunity. But apparently she was right, she has in my opinion gotten away with this behavior without a word from her manager or the district manager. All she had to do was to come out of the office, apologize for not being attentive (watching to see if customers were at the service desk) and then ask me how could she help me. I spoke to her manager at the store, his response was, "I'll call you", no apology that I remember, and certainly not an apology from the employee. I called their regional office for Colorado stores and was assured that both the store manager and the district manager would be sent the complaint that I submitted .. As said I haven't heard from either of them. This store has just recently gone through a physical upgrade, hoping to appeal more to the more upscale customers that have recently began to shop there due to all the new renovations and brand new high rise apartment buildings that are being built near the store. I personally have been shopping there for years, but will never set foot in it again. Now I really know what it feels like to be one person up against a large corporation that could care less about you.
August 13, 2008
Employee Harrassment
I'm an employee of Safeway Corp. (PHX Division), I am be accused of wrongfully of inappropriate behavior in the work force. (Store #255 ) I have lost my temper with the following : customers being loud and rude, work load and being short staffed an hours being cut, from 8hr shifts to 5 maybe 4 hours. BUT NEVER EVER INAPPROPRIATE BEHAVIOR among another EMPLOYEE as I'm being accused of . Fact : the accuser has a history of making these statements . An should have further review upon knowing this of their character is in questioned. But, if I have done any wrong in any way, it's pure accidental and not intentional by any means. Her name is Xenia : all purpose clerk in the Bakery Dept. At Store #255, 1551 West St. Mary's Blvd., Tucson, AZ. 85745, ph# 520 -624-8442.
July 30, 2008
nonavailability of advertised items
I have avoided Safeway like the plague because of their mis-leading ads. Their standard answer is "oh, but that's not on sale at THIS store", when the ad is in the local newspaper. Slowly I drifted back to Safeway because my bank branch is located in the store. Today I looked over the ads, chose three items, and the clerk said, OH, not at THIS store. Also, for example,
there was an ad for Cantaloupes $1.00. The sign inside the store said $1.88. No explanation. No one cares. The clerk just shrugged his shoulders as in "the hell with you". Never again. I have many alternative places to give my money to. And I won't even buy gas there ever again,
I am one annoyed consumer and I don't need to me annoyed. This is the first time I've ever been annoyed enough to email anyone. And I expect that Safeway will just shrug it off. They deserve to go out of business.
July 21, 2008
Cream cheese molded and smells also it went bad before the best buy date
Times are tough and it just bugs me that a store such as this, would let this just pass by . Not only did I have a issue with this cream cheese, but I also have a issue with the milk. I wanted to enjoy my cream cheese on some french bread, what do I find when I open the lid, it's molded, it smells will I cant eat that, instead I have to throw it out, and that's a waste and a waste of money. This cream cheese hasn't even passed it's best by date which is Sep 20, 08, the milk had the same issue of the best by date, what is going here? Come on guys you need to do a better job, this just doesn't look good, I think I'll shop elsewhere, I cant really afford to throw food away.

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