Ordered merchandise in December. In January Sahalie began charging my credit card $14.95 every month for a "Rewards Program." Apparently, when you place an online order, there is a box you must "uncheck" or you will be automatically enrolled in this bogus program Finally resolved with a complete refund but not easy. Big hassle. I will NEVER order from this company again. FRAUD!!!

I have ordered several times from Sahalie in the past and there previous name "Early Winters" and never had any problems until this December. This was the worst experience I have ever had with a catalog company. I placed my order of 3 items on the morning of Dec. 11, plenty of time to recieve them before Christmas. The web site states that items ship within 4 days. I recieved an email that day stating that the items were in stock and would ship soon. Four days later (Dec.15) I still had not recieved an email confirming that the items had shipped so I called to find out what was up and was told they were in the shipping area and would ship soon. Three days later (Dec.18) there is still no confirmation of shipping so I called again and sent an email to customer service, both said the same thing again. I told them that I needed these items before Christmas and could they check out what the problem was. I was reassured that they would be sent in time.Dec. 20 repeat, Dec. 22 repeat, Dec 23 they tell me that they won't be shipped before Christmas. A week after Christmas I get an email saying that one of the items I ordered was out of stock but my other items will be shipped soon. 25 days after the original order and many more phone calls with "customer service" I canceled the order. Four days after I cancelled the order I got a notice that one of the items has shipped. I don't want it and I will never order from them again.

We ordered the first week of December; I called to see when it would come after an adequate shipping time as per their claims; it had not been shipped. They said they would upgrade and sent an e-mail to me saying it was upgraded and would arrive so I could repack and reship it for a gift. It is Dec. 26 and it has not arrived. Their call center said call later on three days--they have too many calls to take more!! Worst of all, they provided a link that implies that FedEx and USPS had the items in our town. FedEx said that they only had the electronic notifications in our town, not the package itself!!! FedEx said the item was not shipped. But the Sahalie link to a website implies that the USPS has the packages when in fact FedEx told me that they have not been actually shipped. It seems like a way to blame two other companies when in fact their company has not shipped and the information is in my view very misleading. We know they are not at the USPS in our town for the last 10 days (as the website link implies) because a relative works there and looked for them and clarified that they don't do the shipping numbers in the way Sahalie implied to me that they do. So when today FedEx said that the list of places the packages is supposed to have gone to before coming to our town is just electronic notification of intent to ship via FedEx and USPS--well that is kind of confusing and not of much interest to us when we await a package that does not seem to have been shipped at all. We are interested in getting the item for a gift and offered to pay Sahalie for the upgrade and were told we had the upgrade--and that it had been shipped. Instead they only electronically informed everyone it was intended to be shipped!! Misleading, huh? I think so. I think it kind of makes their shipping problem seem like a USPS or FedEx delay when it is a Sahalie delay. And I perceive it as a lie, actually, that impugns two good companies. FedEx says they don't investigate shipping issues of this kind--because they are not the USPS. I think it is worth it to ship USPS then but we were not given that option. Yuk Sahalie. We are cancelling our order. HOpe that goes well. Anyway, whoever does their shipping and communication need to get together; and they need to make accurate promises and not use links to foist blame onto the USPS or FedEx. And they need to have enough people to respond to their call volume instead of asking us over and over to call some other time with problems.

I purchased an item from Sahalie on-line. I was automatically enrolled into their "rewards program" managed by Encore Marketing which Sahalie claims has nothing to do with them. I never gave my credit card information to Encore Marketing, Sahalie provided it to them without my knowledge. They started charging me $14.90 a month for membership in some "rewards program" that I know nothing about. Encore Marketing claims to have sent me an e-mail about the membership which is a lie, there was no such e-mail. They claim to have sent me material in writing, which is also a lie. I am unable to get money Encore/Sahalie stole from me refunded. The customer service representatives of both companies are "innocent" and say this is all my fault for signing up. The supervisors in both companies were too busy to talk to me. STAY AWAY FROM SAHALIE AND DON'T GIVE THEM A CREDIT CARD NUMBER. I wonder what kind of people it takes to make a living by scamming others. Sahalie must have a lot of complaints about it as their customer support is super expedient in blowing people off.

I ordered several items on December 8th for Christmas stocking stuffers. They were all listed in stock at the time. It is now January 17th and the items have still not arrived. I called about a week before Christmas and was told that the items were in the mailroom and I would get them in time. Hmmm. My credit card has been charged and the latest email said I would receive some of the items on January 15th. Still no merchandise. Don't order from Sahalie unless you want complete disappointment.