My husband ordered a watch for me from Sahalie as a Christmas gift. He did not authorize any rewards program. He did not take any discount on the watch he ordered. Months later, in March, we see a charge to his credit card for 14.95 for the Sahalie Rewards membership. I called Sahalie and they said they do not administer the rewards program and gave me a phone number to call - 888-528-7245, Encore Marketing. I called and spoke to them. After a few minutes of conversation, me insisting that he did not sign up for this and if they did not remove it, we would do a chargeback, the representative agreed to have the 14.95 refunded and the membership cancelled and no further charges. She said it would take one to two billing cycles to show on our credit card statement, but that if I tracked that account online I should see the refund in 7-10 business days. I will be watching this closely. We plan to close that card account as soon as this is done. We will never order from Sahalie again, because they shared our credit card information with a company we did not authorize it to be shared with, who then charged to it fraudulently.

My husband placed an order for my Christmas gifts on December 13, 2008. One item shipped late December, the other two items were mysteries for a while. It seemed the second item shipped on January 7th (after two weeks of "staging"), but they couldn't give him tracking info and the third item was "staged for shipping" though he was given no other specifics. They kept telling him they were caught off guard by the holiday rush and only gave canned responses that the items were "staged for shipping". The second item did not arrive until January 15, 2009.

On January 7, 2009 he requested that final item be expedited at no cost and was assured it would happen. Incidentally that day I had received a new catalog showing that item as marked down 50%. He was promised the price adjustment and no-cost shipping. He called again to follow up on January 12, 2009 (five days later) about the third item and was told they may not even have that item any longer though they insisted again that it was still "staged for shipping". They also stated they had no way to "verify" it was on the floor. I asked him to cancel the order, which he did on January 12, 2009. To our surprise the item was charged to his card (full price plus original shipping, they did not honor the price adjustment and shipping) and arrived via USPS (not UPS) this week on February 12.

I am shocked that a company which claims to be in business for 36 years has such poor customer service and has an archaeic, ineffective processing/fulfillment center is still in business. I was horrified to see there were so many complaints. Had we known, we would never have placed our first and last order. I only hope that we are fully refunded for our return and now have the additional burden of MORE follow up and keeping a close eye on our credit card bill to make sure they don't screw that up. I have written a letter to the CEO John Emerick (thank you EMeyer!) which I am including in the return shipment as well as sending to the corporate office in Portland OR. Further, we are filing a complaint with the BBB in the state of Oregon.

I placed approximately $200 in orders with Sahalie and it did not ship them. When I called to ask for upgraded shipping to ensure timely arrival, I got no response. I cancelled the orders via email, and when a customer service agent called, confirmed the cancellation by phone, and thought that was the end of the matter. Instead, Sahalie billed me for the items I have not received. It's been almost two weeks and I still do not have the items. Sahalie's customer service has been unresponsive at best, and rude other times, telling me that I shouldn't expect more. It is now January 12, 2009, I still do not have my items, Sahalie has $200 of my money, and they refuse to give it back. I filed a complaint with the Better Business Bureau of Oregon in hopes of finally getting some action. This company is a ripoff.

I TOO ORDERED FROM SHALIE ON DECEMBER 2. I RECEIVEDONE PACKAGE THAT SAID IT CONTAINED 4 ITEMS ON THE PRINTED PACKING SLIP.THE 4 WAS CROSSED OUT AND A PENCILED 2 WAS THERE.BOXONLY CONTAINED 1 ITEM.GOT A SECOND ITEM 4 DAYS LATER.STILL NO SIGN OF THE OTHER THREE ITEMS.HAVE BEEN PUT ON HOLD FOR A COMBINED
TIME OF 4 HOURS HUNG UP ON ONCE AND NO HELP.MERRY CHRISTMAS SAHALIE YOU SUCK!

I ordered items from Sahalie on Nov. 30th. A few days after placing order the order was in "In stock, Ready to Ship" status. It has remained in that status ever since. I've called. I've emailed. Each call I was told "Order is ready to ship and will ship any day now". When I insisted on knowing the actual ship date, I was told "you will get your order by Christmas that's all I can tell you". I called today, 12/23/08, and was told I "may or may not get the order by Christmas". I asked to cancel the order since it is highly unlikely I will get the order for Christmas. I was told I can not cancel the order since it is "on the shipping floor".

I'm still not being told when or if this order will be shipped.