I placed an order on Dec. 8th to assure Christmas delivery.

As late as Dec. 18th this company advertised GUARANTEED Christmas delivery.

My order never came. I started calling for information on my order Dec. 18th. I was disconnected several times and on other occasions promised a call back from a supervisor. None ever came. The customer service rep told me "they had sold too much stuff, but were still telling everybody they would definately get everything by Christmas.

Today is Dec. 23rd. They told me they never shipped my order and that it would not be arriving in time for Christmas. I asked to speak to a supervisor and the customer service rep hung up on me. This company was still taking orders they KNEW they could not and would not deliver as late as last week! Merry Christmas from SAHALIE!!

I ordered 2 items (same item, 2 colors) on 12/9/2008. Both items were in stock when I ordered according to the website. After a week, and they still hadn't shipped, I tried to call and could never get through, so I finally sent an email to their customer service with my concerns about my items not shipping, needing them by Christmas, and not being able to get through on their phone line. I got back a standard form email the next day thanking for my business and they are working on my order. Not one concern or question answered. I called on Thurs 12/18, and was told that one item had shipped on 12/17 and the other would be shipping that day. I did get the first item on Fri, 12/19. On Sat, 12/20, the second item still had not shipped, so I called and with much persistence finally got past the "we can't handle your call now message" and got put in the on hold queue for about 25 minutes. when I finally got a real person, she told me that she couldn't cancel my order. And when I asked what they were doing for customers with issues such as mine, she offered nothing. When I pressed the issue, she 'offered' free S&H. woo hoo. Today, I called back as the item still hasn't shipped, and after about a 15 min hold, I got a pleasant cs rep who did tell me that they seriously underestimated their staffing, and they are having a lot of issues around warehouse/shipping and their online information is updated only sporadically as they have the computer personnel working in the warehouses trying to get orders filled. She did cancel my order and did sound genuinely apologetic. But, that is not enough for me to ever use this company again.

I placed an order with Sahalie in order to receive the products before the Christmas holidays. Their catalog says that In Stock items will be received within 4-8 business days. Most of the items I ordered were in stock. 7 days later the items still have not shipped. Calls and emails to customer service go unanswered-in fact, if you try to check on an order on the phone you get a recording that the call volume is high and they cannot talk to you (from 9 am til 9 pm) but they are still taking orders. Clearly customer service is not high on their list of Corporate priorities. I can't even cancel or pay more to expedite my order. Buyer beware.

I have just made my third attempt to contact Sahalie regarding my order; it has not shipped and they have not responded at all to my inquiries.
They are not currently answering the phone- you hear a recording saying they can't answer, due to "high volume of calls." Makes me wonder how many other consumers are getting ripped off, waiting for gifts to ship and trying to contact them in vain.

They have time to generate almost daily email ads, well-designed and hip, promising deals and delivery by Christmas, but apparently are not shipping on time nor providing information about the delay to customers who in good faith have placed orders. My order was placed December 8th- the current status for my order number reads: "in stock-ships soon" and that is all I can find out at this point. This is absolutely unacceptable behavior on the part of this company- buyer beware!

Sahalie and their 'member services' partner has developed quite a little scam. I purchased items from Sahalie in July 2008, and have been subsequently charged $14.95 per month labeled 'Sahalie Rewards'. Actually, a quite appropriate label as it rewards Sahalie quite nicely each month for each customer charged in this manner. I never joined a rewards program with this merchant. Before the July purchase, I can't even remember the last purchase I made from this company.

I contacted 888-528-7245, answered by a generic 'Member Services' operator and she indicated the amount charged to date for 'Sahalie Rewards' would be refunded.