This company sucks, their billing department really do not knowe what the hell they are doing. My contract was with APX another piece of *%^$# company then my contract was sold to SAI what a mistake. I had just decided to cancel my contract today and not renew it with this company, is not even worth it explaining their customer service because is a waist if my time. I decided to go with another company that has good ratings and cares for their customers.I just wanted to say, you guys should go out of bussines, close the doors and throw the key away. You are a disgrace for the alarm sysyem bussinesses.

I signed on with this company 2 years ago 6/07, which was then called Firstline. I immediately had billing issues with them. Fortunately they called me and told me that they had forgotten to bill my visa acct for 3 months and needed to arrange for payment, about the same time, I think, they changed name to SAI. I rec'd a phone call on 6/29/09 from a collection agency stating that they were representing CastleRock Security for non-payment. I thought this was a hoax call since I had never heard of CastleRock (another new name for Firstline/SAI). They said this company had turned my account over to them for non-payment (thus my contract was xld by them) and now they want $225 for past due security service of 5months, breach of contract fee of $600 and equipment charges of $250+.

I have filed with the Better Business Bureau and am talking with a lawyer. I have perfect credit and always pay my bills immediately. I had received ZERO communication (written or oral) from SAI/Castlerock about this issue. Now they will not talk with me as I am a "blocked" account for nonpayment and forward me onto the collection agency.