Saia Motor Freight

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Category: Automotive

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United States

saia.com

Saia Motor Freight Reviews

Bigclam September 30, 2009

Trashed material then lied about it

My shipping broker hired SAIA Motor Freight to ship a pallet of solid bamboo plywood to a customer in Chicago. I took several digital pictures of the pallet of plywood IN THE SAIA TRUCK and eMailed it to the customer and cc'ed shipping broker the day it left my shop.
A week later my customer emails me with a pic of the pallet they received and said that SAIA damaged the pallet and destroyed a sheet of plywood. This stuff is expensive, so I asked SAIA to compensate my customer $117 for the sheet of destroyed plywood.
They refused, saying that the material was not damaged!
I asked them to investigate and they re-stated that they did not damage my customers material.
I have pics of the material leaving and my customer has pics of the material they got, it's beyond obvious that the SAIA driver LIED.
I threatened them with small claims and they offered me $65!
I told them to stuff it, that I have told my shipping broker to never use them again. I have already cost them hundreds of $$$ in lost contracts, and as time passes they will lose thousands.
What a bunch of low-life petty jerks!
Get another company to move your stuff, this company is the worst!!!

October 17, 2008

Terrible experience

We are a furniture retailer in Seattle, WA. Our manufacturer from CA shipped items to us and Saia showed up unannounced. They would not release the shipment without a check. Now our inventory is slated for redelivery and we are forced to pay almost double of the original shipping cost (from CA), due to the redelivery charges associated. We are told that if we dispute the redelivery charge, our shipment will continue to be on hold indefinitely. Their manager, the only person who is authorized to waive this fee refuses to talk to us on the phone.

It is unreasonable to expect that our staff in our store would know exact dollar amount, and have a check ready without any prior indication. It is also unreasonable to expect that in a company, the person that is authorized to write checks, would also be the same person receiving inventory.

This is not about the redelivery fee but about principal. The fact that they refuse to admit fault, and their willingness to contribute to further delay of our shipment, speaks for itself. We ship and receive very frequently, rest assured I will never give another dime to this company again.