SAIA was a great company about 10 years ago. That's why I chose to work here. A few short years ago, things began to change.

The "Big Dogs" decided to overlook the qualified, experienced workers for available manager positions in order to hire "Paper Managers" - those with degrees but no common sense or people skills.

The company is suffering greatly for it. All the sit-down meetings to hear employees' comments and suggestions are a waste of time since the ideas fall on deaf ears. The supervisors, managers and salesmen do not know the meaning of customer service. Customers are unhappy and we lose more of them every day. The ones that just don't care jeopardize all our jobs and need to leave. Dock supervisors are more interested in clearing the docks in order to show their proficiency than handling the merchandise with at least some care to ensure no damages occur. The drivers are then just as surprised to find the damage as the customer as it is being delivered.

Simple solution: "Big Dogs", spend some time out of the press box and get a lateral look at what's going on. Listen to the one's who deal with the customers face to face. Your supervisors and managers are killing us. Listen also to the customers. Good service bears more weight than pricing even in these difficult times.

I still love my job. Its just harder to do it when I have to look at these people in the face while delivering damaged merchandise. I've been at it so long that these people have become friends which is why they continue using us for now.