SAI (now Castle Rock) contracts out apparently for new enrollment and installation. My installation was performed by unqualified technicians and was done incorrectly. For the first six months of service (paying $50 each month) I had repeated "false alarms" without anyone ever having approached my house while I was out. These false alarms were costing me significant amounts of money, since I was getting billed by the city for them.

After six months of complaining, probably more than 50 h of my time on the phone with their technicians (during which I was trying to retrofit the door sensors, so that I could actually have a working system) we finally agreed on getting some consultants who were qualified out here to review the system. They immediately knew that the door sensors were not adequate for the job and that any time spent rearranging them on the door frame was a waste. They had larger magnets on their truck and got the system working properly by replacing the three inadequate pieces.

There was no compensation for my time. There was no compensation for the charges from the city. There was no compensation possible for paying for service for six months while I had to leave the system "off" in order not to incur additional charges. Yes, I did all the normal stuff of asking for supervisors, getting all the names for the technicians, keeping notes on their advice etc. Management at SAI said they had no responsibility for any such problems because they contract out the initial sales and installation.

Of course not, they just specialize in collecting your monthly payment. They don't have to supply you with a working system in exchange.