Was pestered by Salesforce to sign up for 6mths, I explained we were unsure of it and was told we could cancel if not satisfied. We had a BRIEF look at it and decided it was not for us, DID NOT upload any clients nor use the service at all!!! They are now trying to persue us for ONE YEARS revenue!!! Poor Attitude to clients, try to LOCK YOU IN, disgusting tactics - I URGE you NOT TO USE THIS SERVICE!!!

This company and their billing is ridiculously deceptive. I paid for a one-year subscription to Salesforce.com a little over a year ago, for the price of $99 plus tax, for a single user. I also purchased another Salesforce account for a co-worker/friend for $99 dollars. He ended up leaving the company and the account has not been used since October of 2009. You have already read this, but Salesforce does put you on auto-billing. I was unaware of that. Although I am sure I was notified one year ago, the honest and non-deceptive method would be to notify me via email that both subscriptions are about to expire, therefore I will be charged for both accounts. There was not a notification.
After realizing that I was billed for both, and there was no need for the second account, I contacted them via telephone for a re-reimbursement of funds charged for the second account. The lady on the phone was very apathetic towards my concerns and made it sound like it would be taken care of, no problems! Yeah right! I was contacted and said they were looking into it. On 06/17/2010 I received an email from Adriana Vasquez with an invoice attached that was supposed to show how I was charged for the two account renewals. Keep in mind, every email I receive from them states "DO NOT REPLY TO THIS EMAIL". The attachment she sent, was BLANK! Though this email did not have the statement, most others state "contact your customer rep w/any questions". You do not get a rep for the $99 dollar package. You obviously do not even get the option to reply to any of their emails. I am sick of wasting my valuable time and money with this crooked and deceptive company. I will go to the BBB and the FTC. I feel that they may be in violation of federal law and will take all necessary actions to ensure this does not happen to others. BEWARE OF SALESFORCE!

P.S. I have attached the "detailed" invoice that Ms. Vasquez sent to me. Yes, it was blank when it came to me as well.