We have been a customer of Salesforce.com for almost 3 years now. Until now we have always advocated to all of our clients that Salesforce.com is a very good company and solution. We have probably helped Salesforce pull in more than 50k in revenue. We are a small business and just like all small businesses have been struggling to pay some bills. Well we got behind with our quarterly payment of $750 with Salesforce. We informed them that we would need 1-2 months to get caught up with our bills to pay the amount due. We asked if we could pay a portion of it now and then the rest when we can within 2 months time. They told us if the full amount was not paid we would be sent to collections. So now 2 months later we have had our account shut off. We contacted them to pay the amount owed, but now they say the only way we can avoid being sent to collections and have our account reactivated is pay them the entire amount of our 3 year contract amounting to about $5, 000 which we definintely don't have. Correct me if I am wrong, but shouldn't a company as big as their set an example and be sensistive to smaller companies who get behind in their payment and be at least willing to work with them instead of completely shutting them out. So now they stand to lose our business and all of the future clients business that we would have recommended to them. I suggest if you are a small business you stay as far away from them as possible!

Why can't you cancel your order after two days of using salesforce and you don't like it?

I used the product for two days and am very dissatisfied with the Professional version of the product. I would have preferred to try the product for a few days first. Especially since I am already a group edition user. Salesforce has a once you order it policy your screwed. I have called and emailed my Account rep, Wymen Ho several times over the last week. He says that I am legally bound by my agreement. Give me a break, I used it for two days spending hours trying to set it up. It is very difficult to set up and was making my life harder not easier. I feel that If I am going to spend $700 for a years use of a product it should make my life easier not harder.

Now the rep is telling me he has to get it approved by a supervisor. I have been waiting a week with no response. I called again today and he is still waiting. Wymen says that I am legally bound by me agreement.

If this is the way Cisco treats their customers, I would recommend that you do not buy from them at all.

Buyer be ware.

We signed a contract with salesforce.com on 03/27/08 which was a 3 month contract for $1, 125.00. We did not want automatic renewal, so the salesman put billing frequency as annually on our contract.

On 11/26/08 our contract was void. on 11/28/08 our account was fraudulently charged by salesforce.com for $3, 375.00. We had NO contract stating that they had authorization to do this.

We called on 11/28/08 when we saw this charge hit our account. We left two messages with the billing department and one for the salesman. Our salesman reconfirmed that this was not agreed upon and that salesforce.com was at fault. Salesforce.com kept putting us off and saying that 'the money will be in your account tomorrow'. This was the same excuse we heard day after day.

After one month, the billing department finally called us back. Finally we made an arrangement with the salesman to give us another 3 month contract for 1 user for 12/23/08 through 03/22/09, and then we would receive a $3, 000.00 refund. We received a refund of $2, 675.00. After battling with them we received $375 less than we had agreed upon. Their excuse was that we had lapsed time without paying them. First of all, they automatically charged our account 2 days after the contract went void without authorization. I guess 2 days of lapsed time equals $375.00 !?!?

I strongly suggest not to do any business with salesforce.com. Their Tech support is TERRIBLE!! and I have not once been able to reach their Billing Department during business hours. After 20 minutes of waiting on hold, it transfers you to voicemail. I have not had one good experience with salesforce.com - their program isn't any good anyway! Look at how many bad reviews they have! Don't sign a contract, they won't honor it anyway!