My son has a private loan through Sallie Mae and was diagnosed with Cancer 3 years ago. He was not able to pay on his loan because of being in the hospital and Sallie Mae's collection people were calling him at the hospital while he was going through Chemotherapy and demanding that he pay them! I was appalled at that, I told them not to call him because he was fighting for his life and they could care less. And to this day, they will not work with him to pay on his loans. They want their money now and could care less how he gets it. And we asked for deferment and they would not give it too him. But they sure want to garnish any wages he makes in the future...that is if he makes it through all of this and manages to get a job, he will never be able to have a decent life because of them. THANKS ALOT SALLIE MAE, YOU SUCK!!!

Sallie Mae has the very worst phone customer service that I have ever encountered. Yesterday I was on the phone with the them for 1 hour and 55 minutes, was transferred at least 7 times, NEVER got to speak to a supervisor or anyone else who knew what was going on and still did not get my problem solved. I like to have my bills automatically debited from my account. It is easier for me. I requested the appropriate forms from Sallie. They emailed them to me and I intened to fill them out and fax them in to Sallie. The forms they sent had the wrong fax number on them. I had to call and get the correct #. I faxed them in March 29, 2010. Then, they never told me that it would take a month to process the forms, so I was charged a late fee for April's payment. I called in to see why I was being charged a late fee and was told that I hadn't paid and that it would take a month to process my forms for automatic debit (which they had recieved), but the May payment would surely come out of my account. I also had sent the paperwork in to have my husbands Sallie payment debited from our account. They could not find his form. Finally they noticed that it was filed under my account. The girl I talked to put his paperwork with his account. Now to yesterday. Got another paper in the mail saying I was late on payment and would recieve a late fee charge. Called Sallie. the first 6 people I spoke with said that they could "see" where I had sent in the debit paperwork, but that it had not yet been processed and they did not know why, but it would be at least another month before my account would be debited. I could either pay on the phone and be charged $14.95 for doing so or incur a late fee. It took 3 transfers to get someone competent enough to take my money on the phone. Then I was told that I had to be transferred to the "Orientation" department to reolve the debit form issue. When I was finally transferred to the "right person" (and I use that term very loosely), she told me I had sent in the wrong form, she needed the "blue" form. Now, the form I sent in for my husband that they initially lost had been processed without complication and Sallie was debiting our account for his Sallie payments. The form were exactly the same, yet this girl told me I had sent in the wrong form and needed to resubmit!! I kept trying to tell her that I had sent in the same forms and that it worked for my husband. She kept putting me on hold so that she "sould speak with the superviser" yet I was never allowed to speak with the supervisor. After 1hour and 55 minutes, I was told that she would forward my form to "processing" and that it would take 7-14 days to "process." So, I still do not know if my account will be debited next month or not.

What the heck! I am trying to give these people my money and they make it so complicated! It is more beneficial to them to screw people over and charge ridiculous fees than to simply be competent. What a joke!!

Each month I send 2 checks to Sallie Mae, one for my student loans and one for my daughter's. Each check is accompanied with its payment ticket, each has the account number written in the memo section and each is sent in a separate envelope.

At the beginning of May I started to receive upwards of 10 phone calls per day from a number in Muncy, IN - they would call as early as 7:00am and as late as 10:30pm. I was on vacation at the time and while I was able to check voicemail, the messages that were left were either pure static or completely inaudible. As soon as I returned home I googled the number and was disturbed to see that it was Sallie Mae's collections department.

I called back and at that time I was told that my daughter's loan was delinquent for the month of April. A quick online check of my banking record indicated that not only was the check I sent received by Sallie Mae but that it was also cashed on April 20th, a fact which I brought up to the woman I was speaking to. I spent the following 2 hours rotating between speaking to this woman and being placed on hold, and as it turned out both payments were credited to my account. I was assured that the problem had been taken care of and that the money would be transferred to my daughter's loan.

Bright and early the next morning the phone calls started yet again and they have yet to stop. I've spoken to customer service reps and managers at Sallie Mae 15 times since May 10th, each phone call lasts on average of 1.5 hours and each time I'm assured that all is well. Yesterday I received notice that my daughter's account is, surprise surprise, not only delinquent for the month of May but that they reported it to the credit bureau. Sallie Mae once again put both checks toward my account. I've given up trying to be civil with them when I call and yesterday's phone call lasted 3 hours while they "figured it out". Apparently they didn't since I received 7 calls from their collections department today.

I'll be hiring a lawyer on Tuesday if this mess isn't cleaned up by then. All of the mistakes are being made on their end yet they reported US to the credit bureau! You have GOT to be kidding me! I truly believe that this company does not train its employees at all and seeks every way possible to obtain more money via late fees.

Backtracking just a bit, in August 2008 I had my account set to automatic debit and was aghast when I saw that they hit my account 3 times [for a total sum of just over $1, 200] for that month! When I called to demand the extra $800 they took out I was told, "Sorry, we take money, don't give it back".

If you're in the market for student loans please stay far, far away from Sallie Mae.

Don't ever get a student loan with Sallie Mae. They will screw you over with late fees and other charges. There's nothing to stop them. There's no one over seeing them. They are the devil!!!

This is the worst loan company I have ever had. I enrolled in this stupid automatic debit because they claim they lower your interest rate bla bla bla...and then I come to find oout when going through bills that somehow I paid my account ahead and I didn't owe an April 1st payment...

The website said under my payment schedule that the automatic debit was to start MAY 1ST 2010. BUT on April 1st the auto debit took money from my checking account, putting it in the negatives and it gave my $70 of fees.

So I called Sallie Mae and of course spoke to someone barely able to understand a word of what I was saying and vice versa. All he could do was apologize and then he did something to my account changed my start date to April 1st AND he got rid of my last payment!!! THEY ARE SCAMMERS AND THEIFS!!! So I called again and I got hung up on after talking for 15 minutes to someone probably because they had no idea what to do.

They are crooks and they will make you feel horrible if you try to put your loans into foreberance. I wanted to put the complete $245 in foreberance but for the private loan, I was actually asked why I "couldnt make a payment that is just $75." What jerks!!!