This was the WORST customer service experience I have ever come across. I was looking to apply for a student loan and decided to call to do the application because I had a few questions. The first lady (unfortunately I she never provided her name) was rude and kept cutting me off every time I tried to ask a question. Halfway through the application I was fed up with it so I politely asked her if another representative could finish my application. She got very quiet and asked, "Why?" I simply told her I would just prefer to finish up my application with another representative. She then got very quiet and HUNG UP ON ME!!! I was furious! I then called back to try and put in a complaint and finish my application and got a gentleman on the line. He was nice, however I could clearly tell he kept talking to someone else in his office. He would mute his line for 10 seconds at a time and when he would un-mute it, I could hear them laughing. I cannot be certain of course, but I have a feeling he was laughing about me with the previous representative who hung up on me. He ran me around in circles with the application and kept asking me the same questions over and over and over. I was so fed up with it I told him I would do it later. Based on this experience though, I will never do business with Sallie Mae, EVER.