SallieMae purchased one of our student loans and neglected to inform us in a timely fashion. We had allready submitted our payment to the previous loan owner 5 days before we got the letter from SallieMae stating that they had purchased our loan. In the letter from SallieMae it stated that there was a 45 day grace period during which our payments would be forwarded from the previous loan company (great lakes).
Fast forward to the next month after we have made our first payment to Sallie Mae and are still technically in our 45 day grace period. We get a letter stating we will be reported to the credit bureaus if we do not submit payment for the prior month (the payment we had paid before any knowledge of the loans new owner had been given to us). Now all payments were made in good faith and I use electronic bill pay through our bank so we got a copy of those along with a copy of the letter from Sallie Mae, we had the bank records signed and notorized by the bank manager and attempted to get in contact with Sallie Mae to rectify this. After 45 minutes in telephone prompt land we finally got to talk to a person (in some foreign land but still a person), we were given a fax number (which was wrong so we had to call back again). We faxed the info. After a week more correspondence stating non payment. Annother call and they stated they did not recieve the fax and that we would have to make the payment.
I do not know what to do from this point as we made the payment in good faith, we continue to make payments. It is very time consuming to talk to a person at Sallie Mae and I know it would be cheaper for me to double pay than to spend more time trying to contact them and in contacting a lawyer.

Unbelievable trying to deal with SallieMae. Despite letters and telephone calls to SallieMae nothing is ever resolved. These folks are a SCAM from the word go. With representatives who can't speak English and a script to read from they are from hell. Don't try to work with these folks. They will NOT respond to written communication and will NOT let you record their conversations. Rude, obnoxious, and criminal. They put the mob to shame with their tactics.

I am paying off my student loan with SallieMae. The monthly payments are due on the 3rd week of every month. I am always calling to make a simple request (that the payment due date is changed from the 3rd week to the 4th week of every month. They are always saying " Once we get your payment we can do that for you". So they get my payment and I call them back. Another person is metioning the same thing. Till this day they haven't changed the due date for payment. A lot of the time the people on the other side of the phone are so rude. About 10 min ago, I called and the person had a big accent. I couldn't understand what she was saying, because of her accent and she was speaking so fast. I politely asked her to speak slowly, so I can understand her.. Then she hangs up on me!!! - People on the other side of the phone, "IF YOU DON'T WANT TO DO YOUR JOB, LEAVE." YOUR WASTING OUR TIME!

Sallie Mae in my eyes are liars, and I have had nothing but terrible customer service, I have been hung up on
by a salliemae employee, they have called me a liar, I have always paid my payments on time and for the last
5 months they have done nothing but harass me to get me to send a payment that was already sent two weeks earlier, and they have also been putting my payments in the wrong accounts. What really makes me want to
say a few unpleasant words is that I made a payment of $126.37 and after they recieved they turned my files over to their collections agency they called me and let me know that I needed to pay another $185.00 and $80.00 for the next payment. Sallie Mae would not answer their phones, finally they did. Itold them I wanted
that $185.00 back.

WARNING: THEIR COLLECTION AGENCY WON'T TELL YOU ABOUT ANY HIDDEN FEES.

I will never deal with salliemae again

SallieMae placed my loans into forbearance without my knowledge or consent, even though I've made my payments on time every month. When I asked the supervisor to fax me a copy of the form they claimed they had on file with my signature, he refused. They said they could only mail the form via regular mail. As a result of this involuntary forbearance, I was marked as delinquent on this month's payment, accrued additional interest, and lost the interest rate deductions I earned by making on-time payments. When I asked to have my reductions restored, I was told a request needed to be submitted to a manager. When I asked for a number and a contact so I could follow up with the request, I was told that was not possible. Additionally, some of my loans have not had any payments applied to the principal - only to the interest. When I called to ask why this was happening, I was given the explanation as to why interest accrues, but nothing more. I always speak with someone with a heavy accent, and as a result either do not understand what they are explaining, or they do not understand my questions.