Sally's Beauty Supply
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Category: Lifestyle
Contact Information
1412 Macarthur Drive, Alexandria, Kentucky, United States
Phone number: 318-445-9818
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Sally's Beauty Supply Reviews
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CHERYL DELEON
December 27, 2010
HOLIDAY RETURN'S
BOUGHT A CHRISTMAS GIFT FOR HUSBAND. HE RECEIVED THE SAME GIFT FROM ANOTHER RELATIVE. UNABLE TO FIND RECEIPT. JUST WANTED TO EXCHANGE OR STORE CREDIT. THE STORE MANAGER WAS VERY RUDE AND POINTED TO A SIGN HIDDEN IN A CORNER ABOUT NO EXCHANES OR REFUNDS FOR ELECTRICAL PURCHASES. I EXPLAINED THE SEALED PACKAGE HAD NOT BEEN TAMPERED WITH OR OPENED. SHE SAID THAT SOMETIMES CORPORATE WILL ALLOW EXCHANGES AND REFUNDS AFTER THE HOLIDAYS BUT THIS CHRISTMAS 2010 THEY HAVEN'T RELEASED THE OK TO DO SO. SALLY'S IS NOT CUSTOMER SERVICE FRIENDLY. IF YOU SHOP THERE KNOW WHEN YOU WALK OUT THE DOOR THAT'S IT!!! I WORK HARD FOR MY MONEY. IF I'M BUYING A GIFT AND THAT PERSON WANTS TO EXCHANGE THEY SHOULD BE ABLE TO. I'LL NEVER SHOP THERE AGAIN!!!
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alice ann
January 21, 2010
Poor Management
This store seems to be a joke anymore. There are children always
hanging around and you have people hanging all out front of this
storefront. Can someone find out what is going on here? Customer
service is POOR!!
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made as heck
July 28, 2009
employee n manager stole my money n laughed about it
on july 27 I took my girl to your suppy store. Everything was fine untill we cashed out at register. The girl behing the counter made mistake after mistake while in posesion of my debit card. To my knowledge everything was fine. Then later in the day we went to the atm to get money for a concert we had tickets to. thats when i found out that the girl charged us 3 times for the same transaction. So I called the store manager and explained the problem and not only did she not care about the supposed mistakes, she laughed outload on the phone at us. Not only is this not acceptable they will not get away with this. We contacted the corparate office and still no luck. I guess your company policy is to screw lifelong custermers to the point where we must take u to court. P.S. I will tell every person i know about your policy and do my best to make them shop else where. If this angers any1 at corparate then maybe you should police your own employees so situations will not resul;t in litigation and customer hate of your establishment.
lifelong customer no more
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George
March 16, 2009
Poor customer service and management
Sally's in Summerville South Carolina:
The worst! There were 2 girls in the store working. They could not find my discount card and refused after calling the manager. One girl was completely rude, the other ran out of the store screaming and crying over me disputing the prices on the shelf. One manger and the screaming girl reappeared after I threatened to call the police when I could not find my credit card.
The manager had no words of apology. Other customers were in the store watching, in fact one customer at the beginning of the fiasco reprimanded the rude girl and told her she would speak to the manager herself. It seemed she was a beauty professional herself. Girl #2 began to scream after another customer stepped in and agreed with what I was trying to point out about the pricing.
I have been told that the prices are actually excessive. I will go to Ulta from now on even though it is 25 miles away. My husband was present and said that he has never seen people hate their job so much.
Sally needs to know who keeps them in business. Was this worth the $3 savings to them? They probably don't care.
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lilly vasquez
February 12, 2009
rude manager
I purchased nail decals and when I got home and looked at my receipt. They charged me a higher price than what was on the sticker price on item. I went back to get the difference of my money. The manager was really rude and kept making comments that what a coinsidence that there was only one at that price, indicating that maybe I had changed the price on the item. She began to argue with me, really bad customer service. I will never shop at sallys again. They just lost another customer.
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November 25, 2008
Offensive Manager
I purchased a replacement blade for my hair clippers, and two days later, attempted to return it (unopened with original reciept). The younger employee was about to return my money when a 'manager' appeared saying, 'Oh no, sales are final on those.' I explained they were unopened and my desire to return them, and she went on to tell me stories of how others had returned used items, essentially accusing me of using the blades! She called some corporate office, and said she could not take them back. Only after I expressed interest in buying a new set of clippers, she changed her mind and gave me credit for the blades (although a few minutes ago she pretty much said I may have used them!) I felt like I was forced into buying the clippers from them just to get my money credited back. Never again. They have forever lost another customer.
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December 7, 2007
Declined Check
I have never had an NSF and it declined when she ran my drivers license I have worked in banking and still do for over 25 years so I know I have never had any NSF's DL # 004802663
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