I purchased a flatiron3 weeks ago with the one year warranty. The iron overheated and smoking. I tried a different oulet to see if it would work, it didn't. I took it back to the store in Hawthore for an exchange since I purchased the warranty. I was told by the rude employee and the assistant manager that they could not take it back beause of the poor condition of the plates and because I no longer had the box. Mind you, the back of the receipt clearly states the 60 day return policy with the receipt the plates had faded because of the overheating. They referred me to the manufacturer. What good is the warranty for? I contacted Conair and the item was replace right away because they stand by their product. Also, the rude employee insinuated that I was lying. Sally's corp office should really train their employees better. They act like the really don't care about their customers.

I am actually reporting this on behalf of my sister. She is an emplyee at Sally's, and has been working there since December 2009. When she was hired, the preveious manager was aware that she was epileptic. Well this new manager is very rude. She says rude remarks about my sisters sexual orintation, her epilepcy, and has cut her hours to only 9 hours a week. Other employees have gone to the manager and said my sister can have some of theirs, but the manager. Just says no!!! The manager. Wispers behind my sisters back, knowing my sister can hear her, and cuts her down like a child in from of customers and staff. She is treated like a child. She also makes gay remarks when she thinks my sister can't hear her. I also want to complain about the DM, because she isn't doing anything about it. My sister is affraid of loosing her job, but this has to stop. My sister is not being treated fairly. We are going to file a complaint with the labor board on both the manager and Dm soon. What else can we do? Maybe legal action?
Thank you for reading...