My complaint is against an employee at Jades Beauty Salon named Salma.. I walked in with my son (regular customer) for years and i see she was available i sit my son down and she starts cutting away i notice my son kind off complaining and i ask him whats wrong and he complains that it was hurting, i let Salma know and she said no, no, no it just that he has some gel on his head..Fine...she continues unti i notice him complaining once again when get really close to observe him he has cuts all over his back of the neck and i told her to just stop cutting and she answered im almost done she insisted to continue cutting never listened...when she claimed she was finished i noticed she had cut him on his back of the neck and cuts around his ear.. This is ridiculous well i still got charged for the haircut. When i approached the owner he noticed that she Salma was in a bad mood and she was being very rude the owner totally agreed Salma claimed the child had been moving alot and that thats why she had cut him...But my sone is 7yrs old and always get his haircut with another stylist that worked there never in his life has he moved while having a haircut i can use the owner of the Jades Beauty Salon as a witness.. I left the salon but i called again to the owner Mr. Santaygo to see if Sandra another stylist/barber could fix his haircut being that it was all wrong and he agreed. When i walked back in she approached me very rudely asking what she had done wrong..i just said and i quote just leave us alone i dont want to cross word with you...very upset but yet very calm...she continued and continued just answering back and she yelled at me in front of customers that i was the rudest customer she had ever had and that since she had done the haircut she should be the one to fix it ..i just couldn't believe it that she was actually saying that after she had cut my son all over..I do have pictures but on my cell phone where i took of my sons head. I dont think this is acceptable i do believe that accidents are tend to happen but they need to know how to accept the fact they did a mistake and try to amend it, but not by yelling at the customer and aggravating the customer right after the incident..i do hope you can take some kind of matter in it. If you wish to see the pictures please contact me at (956)372-3709 or email me at [email protected] my name is Janie Rodriguez

Thank you