Robb Ernest, the owner of this salon, books all of his appointments on-line. On November 24, 2010, I booked an appointment with Robb for December 15 at 3PM. I received an E-Mail confirmation of this appointment immediately after I booked it.

On November 25, Robb and I exchanged E-Mails about this appointment, so Robb was aware of it. On December 14, I received an E-Mail reminder of my appointment on the 15th.

On December 15, I arrive at his salon. At that time, one of his employees informed me that I had no appointment with Robb at that time. When I mentioned the confirmation and reminder E-Mails, he stated there must be a "glitch" in the scheduling system. I requested to discuss this with Robb. The employee declined, and stated that "Robb was booked up all through the holidays." He then asked me to leave. When I got home, I checked Robb's schedule on-line and saw that he had available appointments in December.