On Saturday, November 14, 2009 - I Went to the Sam's Club Hawaii located in Pearl City to replace 2 tires. I signed in for service although no other customers were present and waited approximately 5 minutes before the associate who was at the counter assisting no one provided me with service. He asked if I came before to have my vehicle serviced and I advised him I did as I had my previous vehicle and others before serviced by Sam's Club at both Hawaii locations. He then asked to see my vehicle and then advised me that their store policy did not allow them to work on the type of rims I have. The same vehicle with the same rims were serviced at the 750 Keeaumoku St location this same year and I had no trouble receiving tire service there. I have 16" ASA rims which are still the same size as the original manufacturer's rims and not very different from the upgraded rims you can opt for from the manufacturer. The associate advised me that the only way they would replace the tires on my vehicle is if I took them off myself. I advised him that what he told me was ridiculous and asked to speak to his supervisor. The supervisor first remarked about how unsafe my lug nuts were and that his policy was different from the other location. As far as I know the lug nuts are standard for the rims I have and no other tire mechanic ever stated the same (have been to Lex Brody's, Firestone, Bridgestone and the other Sam's location). The supervisor refused to work on my tires unless I removed them myself. I then asked if he could at least let me borrow a hydraulic jack which would make it a lot easier and he denied my request. At this point I decided it would be best to take my business elsewhere. The lack of service, bad customer assistance and the over all can't do anything for you attitude I encountered will prevent me from ever returning and spending my hard earned money at that location.

I also drove from Kailua which is approximately 30 miles for me one way wasting my gas, time and money. One of the tires I needed to replace had a slow leak due to a screw and really needed to be changed as a safety concern.