I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!

i was just terminated from Sam's Club in freehold nj, because a customer made an complaint about a comment i made about my son. Coach Johnny then ask me did i think that what i said was appropriate. he also address me about the customer complaining about i work to slow. how fast do they expect you to move when they ask the cashier to shifrt and move everything. check for items in boxes, and make sure for ex. there are no dvd's or cd's in or ander them. supposebly $7000.00 worth of items was stolen from my store and the customer was caught at the door. I do not believe this. one minute they was telling me not to talk to the customers, next they was telling me they want me to talk to the customers. we have a code to request use of the bathroom. i was also fired for that. instead it was put on my report i was argueing about a break which was not true. the COS's are never around yet the cashiers have to be held responsable for their slow pace and apoligize to the customers for that.i feel that my job was tough for the fact that i was put on one year probation for a D - day after being cursed out and called names by a member and then harrassed by another for scanning an item that i thought was 2 items. the coaches are never around to give the cashiers support. yet they always was calling me into the office for stupiddity. never an complaint for harrassing or disrespecting a customer. when helping an customer i would still get a complaint when trying to complete the task that was needed or send them to customer service if i could not. being fire for counting fingers, asking to go to the ladies room, and saying my son is handsom is not a reason to be terminated from an job.i have seen customers complain about service done by managers and Cos's yet you do not see them lose their jobs.coach Johnny has purpsely search out to find a way to fire me . the email came in according to him, 4/8 /2011. yet he called me into the office 4/9 2011. he also saw how fast i was getting the customers out this night. he also know as well as i do that when he had put me on probation for one year, that within that time period that a customer was going to complain and that there would be no way iwould survive. when doing a cashier job they are half ass at telling you evrything you need to know to sell promotion. i found out what ever i needed to know by asking oyher associates. if Sam's Club is going to fire people everytime a customer complains they may as well shut the store out of business cause no one will have a job as an cashier. by the way another cashier was complaining about a break and was not called to the office, i also feel that there is neglegience when it comes to race, they just choose which black person they are going to pick on.i also believe i was a subject for unfair treatment because of a relative who once worked for sams club. this complaint is written in detail of what happened and why it may have happened. Coach Johnny, was not fair and will never be fair to anyone, and was not even my front end manager. not once was i called to the office by my front end manager, so how do that work? ... Wanda Dekle... p.s. if $7000.00 worth of items has been stolen from store #6671, maybe Sam'S need to find out why the managers are just sitting around promotin instubornation and sitting around gossiping with other associates how they can prevent this from happening again. every time there was an complaint about me. i found a way to make the situation better. there are too many negative peoples working at tis store.

Replacement or repair of a $129 DVD burner covered under a replacement service plan has taken over three months and I'm still waiting. On Oct 11, 2009 I took the item to our local Sam's Club for replacement or service, at that time I was told that they no longer do in store replacements, no problem, the pamphlet actually stated that clearly, so I called Sam's Solution center that day. Things then proceeded as follows. I was told three or four times over the course of a month that a qualified service center would send me a shipping label. Finally, after over a month of patiently calling them once a week, Sam's found one that actually followed through. I was then promised no less than five times that a representative would call me with the status of the repair within 4 to 5 business days, yet I never received a singled call. I had to call them each time. Seven days ago I was told that the item was reported to be too expensive to repair and that I would receive notice in 5 to 6 days of Sam's solution, again I had to call the solution center for an update. Finally today I was told that I would receive a refund check in 11 to 15 days. 12 days from now will make a full 4 months of calling and waiting. I find this totally unacceptable! At this point I'll be shocked if the refund check actually shows up as promised. I feel that Sam's Club should address the speed in which this type of claim should be handled. If you promise to call or mail something then do it, otherwise simply do not promise.

I was schedulled to be interviewed this morning at 10 AM at the mentioned address to get a job but at first I had to wait for 35 minutes after a customer service representative paged the store manager whose name is Tasha and also she did not greet me in any way, just asked me if I was going to interview. After that time she came to a computer and spend some time about fifteen minutes checking something and printing my resume. Then she told me that one of her employees would conduct the interview, thing that was made about 1 hour after I came to the store. Until here it could be normal but my complaint is that I do not think somebody else different to a store manager have to conduct a job interview and much less an employee. This young lady (the employee) ask me four questions which I had already responded in my application and after that she told me that a second interview would be schedulled to talk to a manager.

What I know is that only managers are allowed to conduct interviews and no regular employees. If my credit record or my background could have said something bad about me I do not want to waste time neither for the manager or for the prospect employee. Checking backgrounds or credit reports must be done before calling people to be interviewed and do not make feel them stupids as I felt this morning.

In a normal company decisions have done at the same place and time and do not make to wait people mostly if they have things to do.

for the first time since we got the membership 6 months ago we went there insteat of costco, got a box of activia and took it home, next day in the morning gave one to my husband and each of my kids, 3 and 5, I noticied water on it, but when i tried it was acid, the I cheked the expiration day and it was april 02 since yesterday was april 12 that makes more than 8 days expired, we went to retun it and cancell our membership, but anyways now my son has vomit and fever and everybody has stomachache.never going back there and always checking expiration dates.