On June 23, I went to Sam's club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts.

I went to Sam's club's customer service to exchange it. First lady I talked to said they can't return fresh produces. I asked for a written policy where it states it. She gets the manager instead.

The manager tells me that they don't have a written policy stating that I can't return fresh produces but I still can't return it. He also adds that they will have a loss if they accept the return because they can't resell it. I told him, three years ago I exchanged a fresh meat for similar reasons and no one said anything. I point out a sign that is behind him that says "100% customer's satisfactory in merchandise returns". He then says he will accept the return but I will get flagged so that everyone on the account will be banned from buying any fresh meat. He says he has the power to flag anyone necessary.

I chose the return and so now I am banned from buying fresh produce ever again from Sam's club. I'm debating if I should stop going to Sam's club. I've been a loyal customer who has been shopping there for 8+ years and who spends $200 a week there.

I have had a slow leak in my rear passenger side tire. Yesterday it went flat while driving it, I put air in the tire which usually works for a couple weeks. When I went out this morning it was flat again so added more air. It was fine all day until I left around 3:30 while driving to pick up my husband it started to go flat again. It was 9 degrees out with a wind chill below zero I did not want to change a tire so I drove it to put air in it. The tire was beyond having air put in. So the local Sam's Club was just down the street I figured I would have to suck up the cost and put a new tire on. When I got in the tire center and asked to buy a tire, something I have done there many times. I was told I couldn't buy just one tire I would have to buy two. Well the problem with that is the other tire is fairly new nothing wrong with it. The car is a front wheel drive so the back tires are there to keep the trunk off the ground. I asked to talk to the manager and he said it was Sam's Policy and when asked to produce the policy was told that he didn't have to show it to me. After a fight I was told they would sell me the tire but would not install it. So I didn't spend my money their went out and put the donut on and bought the tire someplace else. I will not be renewing my membership this year.

I just started my membership with Sam's Club . To start with I paid the $100 membership fee instead of the basic $40 fee and I don't even know what I got for it. The prices at Sam's Club on most items is not that much better than anywhere else. But I thought that maybe the service would be better and they do offer a wide variety of services. Today at Sam's Club in Middletown, NY I experienced the WORST customer service experience of my life.

I placed an order for 4 tires on samsclub.com. For some reason the tires could not be shipped to a store in my town. They could only be shipped to a store 20 miles away. I was supposed to be notified by email when my tires came in. When I did not receive an email, I checked my order status online and it said that the status was now complete with the total amount of the order being charged in-club. I called the club and the man who answered the phone did not want my order number or my name, only my tire size. He asked me to hold for a minute a came back and said the tires where there.

So today I drove 20 miles to pick up the tires and have them installed. I stood in line in the tire department for 45 minutes. There where only 2 people ahead of me. The woman working behind the counter kept answering the phones and paging people instead of helping the customers. Do they not have a switch board operator or someone in customer service to answer incoming calls? Then when I was finally at the counter, the customer service rep decided it was time to take her break. She walked out on me and 3 other people in line! I assume the tires were not even in the store though because all the tires sit right on the floor and mine were not there.

After spending 45 minutes waiting to speak to a representative in the store and not getting anywhere I decided that I would leave and purchase tires else. When I tried calling the club from the parking lot no one even answered the phone. I guess that is because the woman working in the tire department really was the only one answering the phones. I know that I can receive better customer service from somewhere that I do not have to pay membership fee's. I found the same tires somewhere for the same price that Sam's Club offers them for anyway. I just thought that I would receive better service from Sam's Club because of it being a store that required membership. Tonight I will be going to the my local Sam's Club and canceling my membership and asking to have my $100 refunded to me. This is the worst customer service experience I have ever paid for in my life!!!

While at the photo department, my wife and I were treated with egregious disrespect by the photo lab clerk named Michele. We were in need of assistance and when I asked if she could help us, she ignored me completely even though I was the only customer at the counter. I didn’t understand if she was able to hear me or not, but it was evident when I was visually acknowledged but continued to be ignored.

I needed help with the trimming of two photos which were printed on their machines. When she finally decided to take notice of my needed assistance, she told me that she was not allowed to let me use the photo trimmer and that it also wasn’t her job to trim the photo for us (in a confrontational manner).

The rude, dismissive, disrespectful nature in which we were treated was reported to the store manager (Bonnie). I told her Michele should not be allowed to work directly with customers and I would have been shocked if she wasn’t dismissed had one of her supervisors witnessed what transpired.

In past experience, Sam’s club has employed very helpful, respectful people and I am surprised to encounter an employee who treats customers in the manner in which we were treated.

I bought a laptop in 2006. I use it for business, so I got the extended warranty. Sure enough, it failed. And I sent it in. When I sent in the laptop I asked the "Help Desk" how long it would take. I was told no longer than a month.

Two months later, I have sent my laptop back to the repair place three times now and it is still not fixed. The laptop is still there and the technicians told me that it could still take another 5-10 days to fix it.

When I called to complain that I had been without my laptop for 2 months and counting and that I was losing business. The Help Desk representative told me I would have to wait for the computer to be returned. Then have it fail again (as it will, since I've gone through this three times). Then I would have to have customer service submit a claim for a boy out. All of which could take up to another month.

When I expressed that this was unacceptable. I am losing time, business and money. And that I got the warranty so I wouldn't HAVE to lose time, business and money due to a laptop. The only solution the customer service representative could offer was to submit a buyout claim, which he told me would be rejected and then it would just go back to the repair place. Meaning, their only solution is just another waste of time and money.

They are unhelpful. Rude and simply waste my time. If you purchase something at sam's do yourself a favor and don't buy the warranty, all you are paying for is a headache.