I went to Sam's Club and I wanted to see jewelry. I'm a asian-american and a Sam's Club member. The employee that showed me the jewelry had a stern face and her tone of voice was not really friendly. It seemed that she was racist. She didn't want to show two bangles that I want to look at. I mean I never experience anybody saying that to me at other department stores I don't see why I can't compare two bangles together. I feel that the lady employee thought I was going to steal it or dirty it because I was a asian! I was really disappointed at the customer service that this lady employee portray. I feel strongly that every employee has to treat customers equally no matter if its the color of skin or different nationalities!

NANCY, CASHIER ASKED FOR ID. INSTEAD OF MATCHING UP THE INFO TO VERIFY THAT I COULD USE MY WIFE'S CARD. SHE WENT OFF TO ASK SOMEONE AND CAME BACK TELLING ME TO MAKE SURE IT IS THE LAST TIME. SHE COULD HAVE HANDLED THAT MORE POLITELY. THERE WERE OTHER PEOPLE IN THAT LINE. I HAVE NEVER EXPERIENCED AN INCIDENT LIKE THAT BEFORE. I LEFT FEELING SLIGHTED. I FELT UNJUSTIFIABLY EMBARRASSED. SHE MADE IT SEEM LIKE I WAS WRONG TO USE MY WIFE'S CARD. SHE SHOULD HAVE VERIFIED THE INFORMATION, WHICH WOULD HAVE PROVED MY LEGITIMATE USE IF THE CARD. PERHAPS, SHE NEEDS ADDITIONAL EDUCATION IN HANDLING CARD USE.

The reps for the collectors are in Jamacia and you can not understand a word they say. They have called my home at least 2 times a day after being told several times of our circumstances. Sams Club and Walmart outsource their credit card to GE Money who outsources to Alliance One. THis is why so many Americans do not have jobs-so BOYCOTT SAMS CLUB AND WALMARTS. This has become a real hight mare for me and if I can, I want every one to stop shopping at the above referenced stores. And do not use a GE MONEY BANK card for anything.

I special ordered tires from Sam's Club and was called late today and told I could have them put on as long as I showed up before 6:30. I made the special trip and when I arrived at the counter at 6:00 - the attendant told me they were "booked up" to the end of the night and that I would have to come back in the morning. Incredible inconvenience if you ask me - my free time is pratically nil working two jobs. The assistant store manager was totally useless (clearly not a take charge individual - no guts no glory) mumbling some weak, wimp a__ programmed, repeated and swiftly fading excuse of "our policy is first come - first serve" as I marched out of the store breathing fire. Well, Mr. Assistant store manager, I was first, first in ordering and first in paying for 4 expensive tires! Had I known what a useless bunch of hacks they had on board to "get the job done" and the poor store policy for getting the d___ things put on I would have definitely not purchased my tires there. Lesson learned - if you want good dependable service - go to a reputable tire dealer - the assurance of knowing you will be treated right without aggravation is worth every extra dollar you may have to pay.

ON MAY 10TH 2008 I PURCHASED A WATCH FOR MOTHERS DAY.THE WATCH STATES WATER RESISTANT 30 METERS. AFTER BEING WORN ONLY ABOUT 4 TIMES MY WIFE WENT IN THE POOL 5ft DEEP.UPON EXITING WE NOTICED CONDENSATION IN WATCH AND IT WAS NO LONGER WORKING.

THE FOLLOWING DAY 6/15/2008 WE TOOK IT AND RECEIPT TO "SAM'S" CLUB FOR EXCHANGE OR REFUND.AFTER WAITING @ RETURN DESK FOR 10min WE WERE SENT TO JEWLERY COUNTER, AFTER WAITING FOR SERVICE AND NO ONE SHOWING SHE WAS PAGED AGAIN.NOW ANOTHER 10min A SOMEWHAT UNHAPPY REPRESENTATIVE APPEARED.TELLING HER PROBLEM SHE ASKED FOR BOX WATCH HAD COME IN ALONG WITH ALL OTHER ITEMS IN BOX SUCH AS USER MANUEL.I TOLD HER WE HAD ALREADY RED MANUEL AND DIDN'T NEED IT ANY LONGER SO ALL THAT HAD BEEN DISGARDED, I ALSO TOLD HER AT NO TIME DURING PURCHASE WERE WE TOLD TO KEEP "ALL" PRODUCT MATERIAL.AS TURNED TO WALK AWAY SHE TOLD ME RETURN POLICY IS ON WEBSITE AND I SHOULD HAVE READ IT.I SAID I DIDN'T BUY FROM ANY WEBSITE I BOUGHT IN STORE.SHE THEN TURNED & WALKED AWAY SAYING SHE IS GOING TO MANAGER AS SHE WALKED AWAY!SHE WAS THERE NO LONGER THAN 2min BORE LEAVING US @ COUNTER FOR ANOTHER 10min.

MANAGER WALKS UP TO US, DOES NOT OFFER US ANY RESOLUTION, OR EVEN ASK HOW SHE CAN HELP.SHE HAD ALREADY DETERMINED HER MODE OF ACTION, HANDED ME BACK WATCH & RECEIPT STATING SAME THING AS OTHER GIRL.I REPEATED MY SITUATION AND ALSO STATED HOW HER EMPOYEE HAD TOLD ME I SHOULD HAVE READ POLICY ON WEBSITE.SHE APPOLOGISED FOR THAT STATEMENT AND TOLD ME TO GO BACK HOME SEE WAHT I COULD FIND IF ANYTHING.IF I COULD NOT FIND ANYTHING SHE "MAY" BE ABLE TO OFFER STORE CREDIT.

THIS IS REDICULOUS, DOES SHE NOT KNOW PRICE OF GAS, IS HER TIME NOT VALUABLE TO HER, IS SHE REALLY ASKING ME TO DIG THROUGH TRASH CAN OUTSIDE @ OVER 100 DEGREES? FACT IS KNOWING IT OR NOT, THIS IS EXACTLY WHAT SHE'S TELLING ME TO DO IF I WANT CREDIT! HELL NO, AND NOW I'M UPSET! I RUN A SERVICE BUSINESS AND NO WAY WOULD I HAVE MANY CUSTOMERS IF THIS IS WHAT I THOUGHT WAS CUSTOMER SATISFACTION! I REMINDED THE THIS IS A MEMBERSHIP STORE, WE PAY TO KEEP PLACE GOING AND TO SHOP HERE.THEY SHOULD GO BEYOND RETAIL CUSTOMER SERVICE, AND STRIVE TO MEET THE NEEEDS OF THEIR "MEMBERS".

WELL I WILL DO ALL THEY REQUIRE TO GET MY REFUND, AND WHEN I RETURN I WILL ALSO ASK FOR MY MEMBERSHIP TO BE CANCELED AND HOPE THEY HONOR POLICY THAT STATES "IF @ ANYTIME YOU ARE UNHAPPY WITH SERVICE, FULL MEMBERSHIP FEE WILL BE RETURNED." WE'LL SEE WHAT HAPPENS MAYBE I'LL HAVE TO PASS SOME TIMED OBSTACLE COURSE OUT BACK AND GRAB MY MONEY FLYING AROUND IN WIND CHAMBER TO REALLY RECEIVE REFUND?

I'M GOING BACK TO "COSTCO" I NEVER HAD TROUBLE THERE AND WAS JUST GIVING "sam's club" A TRY.