I am getting very sick and tired of Sams Club treating customers like cattle. A long line and wait for a cooked chicken... 30 minutes. A long wait in the cashiers line, 30 minutes. One hour wasted... plus the usual crowded aisles and warehouse atmosphere. We really need COSTCO to open up in the Fort Bend County area. Sams Club needs some competition. The new HEB opening up near the Sams Club will help. I'm paying for a 'club membership plus' at Sams Club but I may as well be at a Walmart on check cashing day... it's crowded, service is poor and the attitude towards customers indifferent.

I went to Sam's club this morning to fill up my car with gas at Sams Club in Glen Burnie, MD, the place was crowded and there were other spaces available, but they were on the opposite lane, that meant that I have to go on the wrong way. When I was halfway to filling up my car, the attendant came to me and said that I was on the wrong way, I told him that there were no other spaces available, and I needed to go to work, the guy just stopped the pump, and ordered me to turn around. I asked me to let me finish filling up my car because I needed to go to work. He stood up there and ordered me to move my car. As upset as I was I decided to leave and not to confront him, especially since I am a woman. I contacted the customer service line, and they gave me a ticket number and that the manager would call me back. No one called me back, so I contacted the store manager who was as rude as the pump guy, he said that the employee was doing what he was supposed to do. I explained to him that he could have been more polite, and he practically kicked me out of the place. Also, I told him in a comparative way that even police officers give warnings. The so called manager took the statement literally and said that the pump guy is not allowed to give warnings; he then added "what do you want me to do, I will not fire him, do you want a $20 dollars gift card? that's what you want huh?" I even told the manager (Larry) that I just wanted my money back for the membership I paid in February, so I could take my business elsewhere, he kept going on and on using sarcastic words to provoke me and obviously I did not get to his level. I contacted the customer line again and told them that I need to cancel my membership and that I need the money back. They gave me other number and I still waiting for they call. I explained the representative that the manager refused to apologize, he admitted that "his employee" would deny any mistreatment, and that there was nothing he could do. I told her that I did not want to get into the “I said he said” with them, and just wanted to cancel my membership and my money back. This is shocking and a nightmare horrible service.

I purchased a laptop computer from Sams in August of 2009 after comparing warranty policies of Staples, Sams and Costco. I did have a value membership at Sams so this added one additional year to the warranty that I purchased and was told by the associates at 2 stores that if anything happened to the computer within the 4 years...1 year manufactures warranty, 2 years purchased for $59.95, and one additional year for being a valued member that they would either replace the computer or write me a check. Fast forward to February 11, 2011 and I have a large project where I need to burn disc and there are several problems with the HP Laptop one of with the burner is not working, the mouse button is loose and the curser will sometimes, not always jump all over the page. Long story short I take the computer to my local Sams Store and was informed that is not the way the policy works. I have to call up a number and make arrangements.

I explained that I was told something different when I bought the computer and she said that was a different store and she did not know about what that store said. I explained to the lady at what was titled Customer Service (NOT) that I had ask at this store the question about the warranty knowing what Staples and Costco's have for Warranties and was told the computer would be replaced. I realize that the policy changed sometime but this computer was purchased before that date.

She did not care and told one of the other ladies to Call up for me. I explained I was not that *** and could place the call but this was not what I was told that the computer would be replaced.

I returned home and called the number, yes I could send the computer in and "IF" nothing major was wrong the computer would be gone for 7 to 10 days. I use this computer every day and it has 3 things wrong with it and one of the reasons I have not delt with this problem earlier is I cannot be without the computer for 7 to 10 days.

I AM WRITTING THIS AS A WARNING TO ANYONE ELSE NOT TO PURCHASE THE POLICIES FROM SAMS CLUB EXTENDED WARRANTIES. As you read through complaints you will realize if you send your computer in to be repaired you might see if in 10 days but it probably will not be fixed. And who can be without their work computer for 10 days?

Good luck Buyer bewares if you decide to buy a computer from SAMS

I just returned from Sam's Club here in Yuma AZ. The products that I usually buy, were not on the shelf, and the excuses I get is "they are seasonal" Well that is hard to believe, I have always been able to buy the big Bag of "French fried Onions" and also the plain Biscotti's. Actually that is a crock. Those items are not seasonal, and should be on the shelf all the time. The manager told me at one time, if they don't sell, they take them off the shelf's. It is just to sad that Sam's club does that.

I don't have that problem when I am near a costco, which is 60 miles from where I live, just might have to make that trip, just to get the items that Sam's club cancel out.

I've worked at a SAM'S Club for over 6 years as a supervisor. In the past two years our regional management has changed and they are expecting some stupid things from its employees now that just piss off everyone. Like for instance they have what they call a 45 day out prompt. What this is, is that your membership will start prompting for renewal 45 days in advance. You won't loose any time, or so they say, if you renew then but the cashiers are suppose to automatically put the charge on your purchase and say something stupid like, "Mr. So-n-so your membership is up for renewal on (this date). For your convince I have added your renewal to your purchase today is that ok?" They can take off the charge no problem but the fact remains that the company thinks that it is ok to just do this without asking first. Members get mad at the cashiers but really they are only following what they are suppose to do to keep their job. Another thing that the company is doing that is pissing a lot of people off is offering their Plus Membership. Every Cashier has to inform every member about upgrading if they can. Cashiers have no say so in the matter, if they don't they risk loosing their job. All they have to do is inform they don't have to meet a quota or anything like that but whenever the "big wigs" look at the membership reports that's the first thing that they talk about. You did not meet your goal of this number. Maybe if they offered more than the stupid stuff they do people would be more inclined to upgrade. Your regular membership cost $40.00 to upgrade it is a prorated amount of $60.00 more for a total of $100.00 membership. What do they offer? well now you can come in and shop with the business members at 7am when we open, like they wouldn't let you shop if you weren't a business or plus member, you can save 2% on your sam's discover card, depending on how mush you actually spend on the card you might not even qualify to get a rewards check, you get an extra year warranty on any extended warranty you purchase, and you can save a minimum of $100.00 in eValues. eValues is a joke. You get a bunch of stuff loaded to your membership card that you will probably never buy and you get told that this will help you save money. For a bulk store the discounts are only on one item. $1.00 off red grapes for example. Someone that comes in many times every month and buys like 10 cases of the grapes will save $1.00. Not to mention that you might not even get that discount again for several months. Also management is no better they are constantly saying thinks like stay with the cashiers to make sure they are doing what they are suppose to be doing. Like I want to baby sit all day. Then I get in trouble when my paper work is not completed and my only response is "well do you want me to watch the cashiers or do the paper work? Because I can only do one not both." The whole place makes me sick.