My name is Saravanan I am from Chennai Tamilnadu in India today (18-May-07) we bought (booked) one Samsung split AC in my father name Mr. P. Govindan he is a central Government Employee he is having the facility to by a materials through Central Stores Deportment (CSD Canteen). Today morning by 10am we went to fort CSD in Chennai, Tamilnadu to by one 1.5 ton split Ac they asked to pay the amount through DD we took the DD and paid by 10.30 am itself they (CSD) given a token to as and they asked to come by 2.30 PM to collect the formality letter we waited up to 2.30 Pm not only we lot of people in the same condition. But sharply we got the letter by 2.30 pm that’s grate then only we came to know that we want to collect the Split AC from one authorized dealer one how is setting 15 Km away from the current location.

Then we reached the place finely now me and my father is happy because after this much of time waste at least we achieved today’s target but there one more big surprise is waiting for us.

The dealer (Ponnmoney Marketing Private Limited, #4 Railway Colony 1st street, Metha Nagar, Chennai-600029 ph: 237428883, 23742885, 23742887) simple saying the delivery time will takes another one week to 10 days.

During the billing nobody informed, during the time of collecting letter also nobody informed, after wasting one full day we reaching there to collect the material then only we come to know message.

The dealer is shouting on as and he is telling “if you r not willing to wait you can cancel the order” but the thing is there is no procedure to cancel also. Ok, then we accept to wait for the period then he is asked us to sign in delivery Chelan and also in all the formality papers if you are not signing we will not take the order like that he is saying. There is no other go we signed in all the paper including the delivery Chelan and came back home with out any material. My very big worry is the amount which paid also money nobody giving anything freely but they taken our money with out giving proper documents.

I never seen this kind of worst Dealer (Ponnmoney Marketing Private Limited, #4 Railway Colony 1st street, Metha Nagar, Chennai-600029 ph: 237428883, 23742885, 23742887) in my life.

Finely he said “this is the procedure” that is for the dealer or for Samsung I don’t know. One thing i want to say is we went to buy an AC but we Booked it (that also not 100%).