Hi everyone. I strongly agree with the posts and the reality behind the flashy advertisements of Samsung products which dupe the customers by telling lies. The company is a major let down in all products: be it television, washing machine, mobile phones and to top it all air conditioners. I bought a 1.5 ton Samsung ac in the year 2007. After a month the ac’s efficiency kept declining and the cooling reduced to an extent that even a cooler would function better in hot Delhi summer. At the first servicing they charged me for leakage in ac. In the second year, the ac is working like a fan and the engineers of Samsung told me to replace some parts which have rusted and have become fragile which costs quarter of the ac’s price. Despite my repeated efforts to get my problem resolved all I get is a group of unqualified and incompetent engineers visiting my place and giving all flimsy excuses for the non-functioning of the ac.
What really surprises me is the fact that Samsung has acquired a brand name and promotes itself as a popular product when in terms of quality and servicing the brand scores a big zero.
I wouldn’t recommend any Samsung product even to my enemies and hope a company which is full of inefficient executives, engineers and management and sells such substandard and cheap fitting products sees its doom soon.