PLEASE REPLY TO [email protected]
Date: 24.09.2009.

To
M/s. Samsung India Electronics Ltd.,
Customer Care Group,
7th & 8th Floor, IFCI Tower,
61, Nehru Place,
New Delhi-110 019

Ph: 011-41511234 Fax: 011-41608818/8819

Sub: Complaint of A.C. Machine not Cooling Fault.
Model No. 18FKXTL S/N A231P2BQ4005117

Dear Sir,

We are very much reluctant to bring to your kind notice that the above machine was purchased from your Authorised Dealer M/s. Kiran Sales, Maithon More, Kumardhubi, Dhanbad vide their Challan/ retail Invoice dt.26.03.09.

The machine was installed in the office of our Director Mr. Suresh Agarwal on 26.03.09 and after running 3 months i.e. upto June, 2009 its stopped functioning, A.C. Machine do not cool. Immediately the problem was brought to the notice of M/s. Kiran Sales your authorized dealer and after getting the complaint they deputed their technicians thrice during last three months but they could not set the machine in operation.

We have been chasing regularly to M/s. Kiran Sales for proper repair of the machine but all of our efforts have gone in vain and the machine is lying idle for last three months. Samsung is a reputed International Company and we trusted in their product accordingly purchased the machine but it has not given service at all.

You are therefore requested to take positive action either for repair of the said machine for its proper function or replace the machine. We do hope you will take the pain to initiate proper step on our request immediately.

Thanking you,

Yours faithfully,
For Valley Refractories Limited,


(Authorised Signatory)


Copy to: M/s. Kiran Sales, Maithon More, Kumardhubi, Dhanbad